Your situation sounds very similar to mine last year. I tried saving a bit of money by ordering my tickets from UT right before the expected price increase.
First be assured they are legit. The business is real and the tickets are good. But I experienced a similar issue with the customer service. Slow to respond, bad information. Due to the volume of orders, they were ridiculously slow filling them. Of course this was not stated when I ordered them, but did appear in writing on their site eventually, well after my date had come and gone. They took nearly 2 weeks. I did not order express as I was more than 90 days away from my trip. Next was the issue of a rumor of tickets not bought directly through Disney being denied upgrades (which was not true, but none the less concerned me at the time) and I wanted to exchange the tickets I chose for the biggest savings, for the 7 days I planned on upgrading to. There was miscommunication with the phone rep about exchanges, prices and refunds. It was not clearly explained I would be expected purchase new tickets before being refunded for the previous ones. In the end my tickets took more than a month to get, return, refund and reissue and resend. I lost the discount as the "old price" tickets were out of stock. They did however handle the refund issue to my satisfaction.
So in the end it was just more hassle than it was worth and the whole thing left me an unsatisfied customer who will not order from them again. I know others love them, but the experience for me was just stressful and started our vacation out poorly.
regards
First be assured they are legit. The business is real and the tickets are good. But I experienced a similar issue with the customer service. Slow to respond, bad information. Due to the volume of orders, they were ridiculously slow filling them. Of course this was not stated when I ordered them, but did appear in writing on their site eventually, well after my date had come and gone. They took nearly 2 weeks. I did not order express as I was more than 90 days away from my trip. Next was the issue of a rumor of tickets not bought directly through Disney being denied upgrades (which was not true, but none the less concerned me at the time) and I wanted to exchange the tickets I chose for the biggest savings, for the 7 days I planned on upgrading to. There was miscommunication with the phone rep about exchanges, prices and refunds. It was not clearly explained I would be expected purchase new tickets before being refunded for the previous ones. In the end my tickets took more than a month to get, return, refund and reissue and resend. I lost the discount as the "old price" tickets were out of stock. They did however handle the refund issue to my satisfaction.
So in the end it was just more hassle than it was worth and the whole thing left me an unsatisfied customer who will not order from them again. I know others love them, but the experience for me was just stressful and started our vacation out poorly.
regards
, severe weather sometimes puts circumstances out of our (and perfectly reputable companies') control.
