Best_Vacation_EVER!
DIS Veteran
- Joined
- May 30, 2005
Booked my flight back in January 2019 for a December 2019 trip. There were a few slight changes to flight times over the past few months for which I received notification of by email --- no big deal at all.
Today I go to check my flight to make sure that the times are still good and find they've changed my reservation number (but the flights are the same) but they've made changes to my name which I'm pretty sure will mess me up at check in/security/US customs -- this change they couldn't quite bother to notify me about. No problem --- I figure I'll call and get it fixed. Nope ---- if your flight doesn't leave in the next 72 hours you can't even get through to the call center. So basically they mess up my reservation but don't want to provide proper service.
We usually fly Westjet but for this trip the flight times were better with AC so I went with that. Pretty unhappy with that choice right now. I sent an email but am not super happy with AC right now.
Today I go to check my flight to make sure that the times are still good and find they've changed my reservation number (but the flights are the same) but they've made changes to my name which I'm pretty sure will mess me up at check in/security/US customs -- this change they couldn't quite bother to notify me about. No problem --- I figure I'll call and get it fixed. Nope ---- if your flight doesn't leave in the next 72 hours you can't even get through to the call center. So basically they mess up my reservation but don't want to provide proper service.
We usually fly Westjet but for this trip the flight times were better with AC so I went with that. Pretty unhappy with that choice right now. I sent an email but am not super happy with AC right now.