So we are now a few days into the trial of the new Dog Friendly Rooms policy at four Walt Disney World resort hotels, including our own Port Orleans Riverside, and the public outcry on social media and via communications directly to Disney has taken everyone by surprise - heck, it even took me aback, and I know how vocal Disney fans can be. I think it's safe to say that Disney completely underestimated the passion that many people would have on this subject, and the initial plans are being modified and policies rewritten on the fly at the moment. This process will probably remain fluid over the next few weeks, and Disney is closely monitoring and listening to the feedback and will continue to adjust procedures to try to make this trial work for everyone.
Initially, as will have been seen from the printed Dog Relief Area maps, it was intended that all these happy fluffy pets
(which everyone would surely like) would be permitted in any type of guest booking at Riverside, and the early announcements did state that the whole resort - barring certain areas such as food & beverage and swimming pools - would be canine accessible as long as the animals were kept under control and on a leash. However over the last 48 hours that intent has been severely trimmed back and they are now aiming to try to restrict dogs to
only Standard and Garden View rooms, and the current intention from the room inventory department at Riverside is to use building 24 as much as possible for any guests who book to stay with their pets. This building is well away from the common areas, is located right next to the parking lot to make getting pets to and from rooms easier, and has a nice grassy area nearby to allow dogs to be exercised.
However, although the telephone Reservations Center is now advising guests who wish to bring dogs with them that this will only be possible for Standard and Garden View rooms, the initial announcements - and even the currently posted wording on the Disney website - do not require guests to book that way, nor to preregister their dogs. Thus it is entirely possible that people who have booked for other room categories using the Disney website, via travel agents, through Expedia, etc. will simply show up at the front desk accompanied by their pet(s) and ask to pay the daily fee. This could mean that, in the short term at least, dogs will still need to be accommodated in other areas of the resort in order to comply with existing bookings. This will of course be closely monitored and subsequent deep-cleans arranged for any affected rooms, but at this stage it cannot be guaranteed that other areas of the resort will remain completely dog-free.
I have reached out to my contacts at the resort who have said that so far (i.e. in the first three days of the program) they have not yet had a single dog staying at the resort. Over the next seven days there are currently just four one-night reservations with associated comments indicating that the guest plans to bring a dog with them, against more than 100 comments over the same seven-day period asking to be assigned to a room away from the dog friendly areas. Those four one-night reservations are apparently all from local Florida residents, and personally I would not be at all surprised to find that some or all of them turn out to be from social media aware guests, or even bloggers or website owners, testing out the new policies for themselves. If there have been any booking cancellations because of this new policy then they have already been replaced with new reservations, as Riverside is either sold out or very close to it for the rest of the month.
Please remember however that we are still only three days into a year-long trial period and there is plenty of time for any of the above information to change in line with practical needs and guest comments and experiences.
I have updated my FAQ page with all the latest information and will continue to note changes there,
http://www.portorleans.org/faqs.php#Dogs
[I've posted this here as well as the (very!) long dogs thread, as important information is just getting lost in there]
Andre
