Did you use the format listed in the sticky thread....example below? Thx
Jane Smith - Hold for Guest Arrival - 3/1/21
c/o Disney’s Coronado Springs Resort
1000 West Buena Vista Drive
Lake Buena Vista, Florida 32830-8403
MJ
I was already there, so I did:
Jane Smith
GUEST room xxxx
Coronado Springs Resort
Etc.
I did have to call and ask them to run it to me but it seemed to work well!