jolynne28
Mouseketeer
- Joined
- Dec 13, 2017
I updated my other post with this, but I thought I'd start a fresh one since this is a new issue.
I have been trying to add 1 night, a Friday, to the front end of our trip in mid November for the last 10 months. On my other post I got a lot of good recommendations for how to do this, and last night I was finally able to get the Friday by booking Thursday Nov 14 to Saturday Nov 16.
I then called to merge this reservation with the one we already had for Nov 16-23, with the intention of dropping Nov 14. The cast member I spoke with, while nice, was not very knowledgeable and had me on hold for a very long time, only to come back and tell me that I couldn't merge these two reservations because they were coded differently. I booked the same category, so that's not the issue. I explained my frustration with the process, and told her I didn't understand why I could have the Friday night if I stayed Thursday too, but not on the front end of our weeklong stay. She placed me on hold again, and then came back and said I needed to wait 4-5 days and try calling back to see if I could do it then.
Does anyone have experience with this issue? Am I missing something logistically speaking as to why I can't get the Friday added to my previous reservation? I don't understand why I need to wait to call, and she didn't really have a good explanation. I think she said something about it being new in their system and it needed to be there for a few days before they could try and do anything with it. That didn't make sense to me.
We leave in 17 days, and honestly I just want this to be done so I can not go on the Disney site multiple times a day and just prepare for our trip.
Thanks in advance for your help!
I have been trying to add 1 night, a Friday, to the front end of our trip in mid November for the last 10 months. On my other post I got a lot of good recommendations for how to do this, and last night I was finally able to get the Friday by booking Thursday Nov 14 to Saturday Nov 16.
I then called to merge this reservation with the one we already had for Nov 16-23, with the intention of dropping Nov 14. The cast member I spoke with, while nice, was not very knowledgeable and had me on hold for a very long time, only to come back and tell me that I couldn't merge these two reservations because they were coded differently. I booked the same category, so that's not the issue. I explained my frustration with the process, and told her I didn't understand why I could have the Friday night if I stayed Thursday too, but not on the front end of our weeklong stay. She placed me on hold again, and then came back and said I needed to wait 4-5 days and try calling back to see if I could do it then.
Does anyone have experience with this issue? Am I missing something logistically speaking as to why I can't get the Friday added to my previous reservation? I don't understand why I need to wait to call, and she didn't really have a good explanation. I think she said something about it being new in their system and it needed to be there for a few days before they could try and do anything with it. That didn't make sense to me.
We leave in 17 days, and honestly I just want this to be done so I can not go on the Disney site multiple times a day and just prepare for our trip.
Thanks in advance for your help!