Well for me in my Windows game, I got to 48K Saturday evening. Hit the buy, started the Welcome and then the game crashed. When I reloaded, I was minus 48K but no Hatbox Ghost. Email to Customer Care. Surprisingly, I got an email back only about an hour after the event ended on Sunday that they had recovered Hatbox, and he was in my game. But this is the 2nd time this has happened to me on Windows. The lingering problem is that I missed out on the opportunity to level him to 2, because I would have had enough coins to buy the 2 Ear Hats if the game only recognized I had him. Then I had the Hatbox but no way to get Ear Hats because I don't have Jack Sparrow or any HM relics. I see in the IOS update you can buy his ears with elixir, so I guess I know what I'm doing once the Windows update drops.
IOS game went fine, leveled Hatbox to 3. Didn't have enough coins to buy any Spooky chests.