kannons610
Earning My Ears
- Joined
- Aug 4, 2019
My parents booked a Disney Cruise for our whole family (14 people in 4 cabins) set to depart on August 8. Needless to say none of us feel comfortable going. We are currently past the window to cancel without incurring a fee. The penalty is currently 20%. It amounts to approximately $6000. After a lengthy three-way conversation on the phone today with the vacation rental company with whom my parents booked the rooms through and a few levels of Disney Cruise representatives, they agreed to put our case for a full refund or fee-free reschedule “Under Review”. They are supposed to notify the vacation rental company within 24-48 hours of their decision. Has anyone had experience with a similar situation? Is there any Disney-Official recourse if we are denied? I am still hoping that they extend the cancellation dates but we need to decide what to do within 10 days or else we move into the lose 50% phase. Thanks.