Staff gets their schedules in advance based on expected needs. Yes, they should be staffed for busy levels, and I assume they were staffed appropriately for "packed" levels, but those levels assume MDE is working. Obviously, checking everyone in personally is going to take more CMs. They can't just magic extra staff up from nowhere, especially as the MDE issue was probably placing strains on CMs at all of Disney's resorts, so many extra CMs would be required.And if the resorts are packed, they should be staffed to handle check in, MDE, and fixing bands that aren’t functioning.
I guess I’m surprised at the amount of people to deal with it. Pete went off on a YouTube show about his mom at the GF with similar problems. My grandpa got updated to suite at Gf when they messed up his reservation. The old Disney service was always guest satisfaction now it’s not that way. And people just accepting it. You pay all this money to expect problems is what you’re all saying.
I just experienced the same front desk hell at ASMovies. There was plenty of staff milling about, they just were chit chatting and going back and forth to the "back". One of my trips up to the front desk, the line was as you described and people in line were getting angry. Then to top it off, some guests would just walk past the line and go right up and snag someone and they helped them instead of saying that there is a line of people who have been waiting a half an hour. Well after that, a bunch of guests started to protest about the wait and others cutting so all of a sudden about 4 cast members came out of the back to help. Where were they this whole time?
Our magic kingdom day was the coldest day I’ve ever had at Disney. Our dessert party was non firework as it was too cold so kinda a waste of 500 dollars but can’t get mad about that but just our luck so far.
No the fireworks weren’t cancelled. We just hurried and ate our desserts and didn’t stay for them. So no taking advantage of our pricey premium seats and getting all you can eat and now alcohol drinks. Huge plus.
Who's fault is that? You surely aren't blaming Disney, are you?No the fireworks weren’t cancelled. We just hurried and ate our desserts and didn’t stay for them. So no taking advantage of our pricey premium seats and getting all you can eat and now alcohol drinks. Huge plus.
Even when there was high winds a few weeks ago they were not cancelled. They were modified. I know OP has now said they left of their own free will and there WAS fireworks but for others who aren't clear, Disney really does everything in their power to have something. Even modified, vs. cancelling them outright. I know the fine print says it can but look back and find a date where they were cancelled totally, and the park was open of course. There's been days things were cancelled when the park was closed due to weather but that's different.we had very high winds yesterday and last night. That is why they would cancel fireworks. The gondolas were probably shut down as well. Sorry you are having issues. I hope the rest of the trip goes more smoothly.
My guess would be wind, not the temperature. It was really windy Friday, all day.I didn't know that could happen.
Or worse. I was there o e February when it got below freezing one evening. It was colder at DHS than in Boston...and New England was in the middle of a blizzard.It's Feb here in Fl, temps will vary from 80 to 40 in the span of a week.
I didn’t read it as the OP was blaming Disney. OP mentioned not being mad at that.Who's fault is that? You surely aren't blaming Disney, are you?
CSR has almost 2,000 rooms. To expect to go quickly through the check in desk is not realistic. That is why Disney offers the online check in option. I get an email with my room number and go straight to the room. Going straight to the room would have helped them get started on the right note.
Add to the above how spread out in different buildings many WDW hotels can be. If something goes awry with opening the door, it can be a heck of a trek, then a long wait, followed by another trek back.I understand what you are saying, BUT, I travel quite a bit and the process of checking into a hotel has never been as long as it is at WDW. We have been going to WDW for 2 1/2 decades and it has always been a long process of them clicking away at the computer. No other hotel chain takes that long. Your info is already in there, what exactly are they doing that makes the whole process so long? Most hotels, it takes less then 2 minutes, if that to check in. They take your credit card, enter it, and then give you your room key.
Your expectations were unrealistic considering that you called the day before and day of to request...anything. You 'could have' followed up on your calls to see about the assignment of your rooms, but you did not do that. All those other people in line ahead of you had as real a need as you did. You were behind them. It sometimes takes a while to address all those needs too. Technology fails....everywhere. At a recent AoA stay, the battery died in our MB reader in the door and therefore the MBs wouldn't work. It happens...and you don't know the battery is dead, until it dies. That's not Disney's fault. You keep calling a call center that has no physical presence at Coronado. You're slowing the process down, yourself, by doing that. Talk with front desk CMs or manager directly and I'm sure they'll fix your problem. They are very accommodating, however, not magicians. I understand your frustration with the wait time to get into your rooms, but that could happen at any hotel, anywhere. Hope you can let yourself have a good time in spite of the difficulties.I called the day before and today to request connecting rooms. Didn’t get it. My Disney app not working at all the entire day so didn’t find out we didn’t have connecting rooms upon check in. That check in process took 60mins waiting in the long line at 930pm and then she synced up the magic bands for our two rooms. One room has my grandma and my daughters 14-5. My room has my wife and I and kids 5-3. After finally getting bands right we went to the room and tried to get in my grandmas room and bands didn’t work. And then we went to our room and one band worked. Phone didn’t work for both rooms. Im irate call guest services and they just apologize and said they will send a runner. No one came for 30 mins so we didn’t get into our room until 1120. We’re in Ranchos. Just utter crap. I have never had this at all and here get this. We don’t have any of our bands they took them and I’m up waiting for them right now. I don’t want to go back to check in in the morning it’s late and we have a charecter breakfast at gf. So unreal so mad now. Wish Pete would see this he went through this at gf with bands not working. Having my 74 year old grandma wait 40 mins to get into a room. Yeah I’ve been on hold with guest services so long and we didn’t even get connecting rooms so bad. Never again Coronado. Just might save money and spend at the downtown Disney sprints resorts.
I would question the resort's point of view. The issue should have been investigated further. The driver would be at fault unless it can be proven otherwise or the guests in the roadway were obviously doing something wrong.... But the real disaster waswhen my 12 yr old nephew and my sister who uses a cane for her MS got hit with a golf cart. ... When they hit them the driver yelled at them to get out of his way. We complained at the front desk but nope. Was told it was our fault.
Even when there was high winds a few weeks ago they were not cancelled. They were modified. I know OP has now said they left of their own free will and there WAS fireworks but for others who aren't clear, Disney really does everything in their power to have something. Even modified, vs. cancelling them outright. I know the fine print says it can but look back and find a date where they were cancelled totally, and the park was open of course. There's been days things were cancelled when the park was closed due to weather but that's different.
I’m guessing they would either have been fine with it since it wasn’t cold or they would have left if they didn’t want to wait. Either way, I don’t think they’d blame the weather.I wonder how the OP would have dealt with being in the Magic Kingdom, on July 3, waiting for the fireworks to start. There was a bit of a delay for weather. Instead of being comfortably seated at a table eating desserts, we were standing packed in on Main Street USA. We had to wait an extra 20 minutes or so. But Disney does not control the weather, contrary to what some guests seem to think.
The OP wasn't blaming Disney for the weather, and in my opinion OP had a valid complaint about not being able to get into the room for so long. Only here would someone be berated for calling the front desk at a resort to report problems. Disney is a business, and businesses should (and do) expect to be held accountable when their processes do not work and cause a poor guest experience. It's always better to handle problems with a certain amount of patience and understanding, but making excuses for poor customer service doesn't do anyone any good.