We were looked after very well by Eurostar last night as we missed our train from St Pancras back to leicester. The journey took 4 hrs in total as it had to stop for about 45 mins at Lille as they had to have authorisation to go through the tunnel, (which stank by the way like petrol/fumes) and they had a time slot to go through. When we got to St Pancras we were told to go to the Eurostar desk as they would help everyone out. There were about 20 people waiting and they just ordered taxis for everyone to take people home
Only waited around 20 mins from being seen by a member of their staff to getting in the taxi
Really excellent customer service, couldn't have asked for anyting else
Arrived home around 3am this morning, cab fare had £320 on the meter
The cabbie said Eurostar have an account with them, he was lovely and wouldn't even accept a tip off my DH, bless!
Karina