I think some of what you speak of could have been handled better, but it is a two way street. I'm not being mean, but it sounds like this was a first trip or you haven't been very often, etc. You need to dot every "i" and cross every "t" when going on vacation. You still no matter how hard you try run in to some issues that you need to deal with on vacation.
First, Roy Disney is not with Disney anymore. Using his name will be a joke with any correspondence with Disney. I hope Roy will join Disney again but right now, it's not true.
If you had changes at AAA, I think you needed to double check everything over yourself and with your
travel agent, beforehand. You can't expect Disney to do it for you, especially upon arrival. Even if, this was not your fault; I would have called a few nights before the trip and I would have made sure that everything is perfect. I would think there's a way to call Disney with your AAA reservation and confirm everything or go over it with your AAA agent, again. When I have a third party involvement, I never trust it. Also, all requests may not be honered; Disney tries to do there best, but it's not guaranteed. If the AAA agent didn't guide you right, you can't blame Disney.
I'm going with an 88 year old mother-in-law who has issues with walking, etc. I've spent countless hours researching everything there is to know about the disabilities with the rides, shows, and attractions. I did not hear that you got the disabilities brochure and if you did, did you fully read and understand it? You could of downloaded the brochure ahead of time, too. If you didn't understand it, I would have had many questions ready for guest services. Also, after one ocurrence of park ride problems, I would be asking a lot more questions of guest services, cast members, etc. I certainly would not want to have the same problem happening to me over and over again, if it was negative. Also, you do have different checkpoints where you may need to show your GAC more than once. It's even true of fastpass. I don't see the big deal there.
I sure would be talking to every CM everywhere I went, if I was having issues. Some have walkie talkies, etc. and they can get further assistance, etc. to help with misunderstandings. I'm not excusing rudeness, but CMs are not paid enough to be experts. You may have run into CMs that did not have a lot of experience, especially with special needs. They have to monitor the rides. They have many job duties. It might have been a safety issue. It's hard to say without having been there with you exactly what happened.
I have very expensive equipment with me including a very good, digital camera, a notebook, and a video camera. If those items are in my room, they are locked up. I bought locks for three suitcases.
If the buses became such a big issue, I would have used my car or rented one. It's not worth ruining a vacation.
I know this is not what you want to hear, but it is a two way street with vacationing. I'm not wanting to start a war, here, but I feel you expected way too much from everyone else and very little of yourself in being better prepared. If I'm wrong, I'm sorry.
for you and your daughter.
