Giraffe Lounge
Earning My Ears
- Joined
- Feb 23, 2020
Team, let’s please keep this thread focused on cancellations and contact from Disney. It’s blending into the megatopic.
Has anyone actually had someone call them back after giving the cast member the information that they say they “put on a form so that we can call you back”? We were scheduled on the Dream March 16, got cancelled Thursday (3/12) night, received our email to call on 3/13 and did. Form #1 filled out. Instructed to call back Sunday 3/15 “in case no one had called us.” They didn’t, so we called in and they filled out Form #2. Just got another email this evening 3/18 to call. We did, and then were told that nothing could be done at this time but that they could “fill out a form” and someone would call us. Every time I’ve called it’s been between an hour and a half to two hour wait. If they aren’t ready to process rebooking with the credits, why the heck do they keep sending emails with instructions to call?
We are on the June 29 Alaska Cruise which can no longer leave from Canada. PIF date is passed. The website and TA say to wait for an email from DCL. Disney says No itinerary changes at of yet? Just sitting tight right now waiting for the cancelation from DCL.
We are on the June 29 Alaska Cruise which can no longer leave from Canada. PIF date is passed. The website and TA say to wait for an email from DCL. Disney says No itinerary changes at of yet? Just sitting tight right now waiting for the cancelation from DCL.
everything I've heard is that it has to be a new cruise, not an existing reservation.Anyone take their offer and were able to apply their credit to an existing cruise, or does it have to be a new cruise?
It may take months, but I intend to hold them to the original cruise contract. They canceled my cruise and I am due a refund. I did what they said and waited to get an email from them before contacting my TA (Costco). I filled out the forms for Costco and received confirmation from them that my cruise was cancelled with a full refund.
Same here. I cancelled with Costco and they confirmed I would get a refund. Then yesterday I got the same email as you from DCL. I’m really hoping it was just an email blast to everyone (probably hoping to encourage people to rebook and NOT take the refund option). They cannot offer a full refund in writing and then take it back. I think it will take a while to actually get the $ back though.