Can you just call and ask if you have a PIN attached to your name?

[Soupermom]

Can I just call and ask this? Does this ever happen w/o getting a postcard? Can I inquire about my husband's name, too?

 

[corndog]

Not only can you, you should! We (and many, many others on this board) had a pin attached to our name and did not receive either an e-mail or postcard. And, yes, you can inquire about your husband's name. I was also able to inquire about my in-law's name.

Good luck!

 

[tlbwriter]

Can I just call and ask this?

Yes, you can. I called just last week - or was it this week? - and told them that I received a postcard earlier this year, and threw it away because I wasn't planning another trip yet, but suddenly I am, and was I eligible for a discount? Turns out I did have a PIN, but I'd have to travel in July, so I wasn't able to use it.

 

[mareed]

Well, I've tried twice, and each time I've been told that they are unable to do this, and the reaction has been that I'm nuts. Perhaps there is a certain time of day to call when you get people who know how to do this. I'm a little leary of trying to call again. I actually was asking them to check for an email address that I've always used when doing surveys in the parks and for other Disney sign-ups, but I can no longer access the email, so I thought there might be a chance that they sent something there. Sure wish I could get ahold of someone at CRO who would help & check!

Gee, maybe someone here who seems to have luck could call & check for me.

 

[tlbwriter]

That's weird. Did you call the CRO number?

 

[Gsdlee]

I think you should try to call again. I didn't have a pin neither, and finally decided to rent points. But of the 3 times that I called to check if I have a PIN, 2 were very helpful and took the time to check for me while the first one, the agent basically told me that there is no point to check, so I think if you have someone who resisted to check for you, just hang up, and call again.

 

[Gsdlee]

oops. double post.

 

[Soupermom]

Thanks for all of the help everyone...Can I call the 800 number?

 

[mareed]

I'd called the 1-800 number twice before and was told they could not check each time. The other day, I called the direct # 407-W-Disney and found someone who took the time to check. I don't know if it was a coincidence though...

BTW, they did not find a code under my name, email, or address.

 

[tlbwriter]

I called the 407 number, not the 800 number, and the CM was happy to check for me. I guess if you want good service on this one, you have to do it on your own dime.