I love the "look" of Boardwalk but tried it 2 times and both times moved to other resorts.Once due to a horrible pull out couch and once due to a room that was so far away from things that DH, who had some trouble walking long distances at that time, couldn't do the walk to get out of the hotel(he wasn't doing parks at that time but wanted to sit on the Boardwalk). We had asked for close to the elevator for medical reasons and ended up in the room farthest from the elevator. The staff couldn't, or wouldn't, do anything to assist. We moved to the Grand Floridian that time and the second experience we moved to Old Key West(staff at these two resorts were amazing). Neither time did the staff at Boardwalk assist us with a move and in fact told us there was nothing they could do, we went back through our
travel agent who had it resolved and us moving in less than an hour.
I'm sure others have had great experiences, but ours turned us off Boardwalk for good.