Beware New Gift Card Issue

[Song of the South]

I several Disney gift cards to pay dues with during BJ's black Friday deal. Today, when I went to verify the cards were loaded properly--two years ago we received an inactive card!--the account number peeled off of two of the cards. I guess gift cards are cardboard now and this may be a known issue. I didn't know about it though until just now. I have $1,000 on these two cards. I emailed the disney gift card customer service. I was told that was all that the phone help could do. Just wanted to warn others about this issue since I know several of us pay dues with gift cards.

SotS

 

[DebbieB]

I had the same problem! I got a $200 card to make my final payment for 2023. I usually peel off the number cover but it pulled the numbers off. I then scratched it and got all but the last 3 numbers of the PIN. I called and they couldn’t help, said to email customer service. I decided to just save it for my next trip, it will still swipe (hopefully). Used credit card to make final dues payment.

 

[Best Aunt]

I've read about this before:
https://www.disboards.com/threads/gift-card-issue.3932970/

 

[mort1331]

Still using the hard plastic GC here in Canada,,,but its only in Can$

 

[starry_solo]

It's a known issue with the cardboard ones.
Scratch where it says to scratch and don't peel....

 

[Disney mac]

We've taken pictures of our GC in case of something like this or in case we misplace them and need to "combine" to another gift card, including a blank one to transfer.

 

[accm]

Still using the hard plastic GC here in Canada,,,but its only in Can$

You can still use the Canadian giftcards fo DVC dues. We actually prefer to use it since then I don't pay foreign exchange fee and get 5% back for purchasing it at the grocery store. The only thing we've noticed is that recently the grocery stores around us won't let us buy more than $500 at a time.

 

[stink]

Just had this issue with a gift card. Does anyone have the correct email address to contact.

I have guest.service@disneygiftcard.com and I another written down as guest.services@disneygiftcard.com

Not sure which one is correct or if there is another spelling etc.

 

[mort1331]

You can still use the Canadian giftcards fo DVC dues. We actually prefer to use it since then I don't pay foreign exchange fee and get 5% back for purchasing it at the grocery store. The only thing we've noticed is that recently the grocery stores around us won't let us buy more than $500 at a time.

which grocery store gives you 5% back?

 

[CarolynFH]

Just had this issue with a gift card. Does anyone have the correct email address to contact.

I have guest.service@disneygiftcard.com and I another written down as guest.services@disneygiftcard.com

Not sure which one is correct or if there is another spelling etc.

I tried unsuccessfully to find it on the Budget Board thread. I’d probably just address my email to both!

 

[MICKIMINI]

Starting Jan 1 my Chase Freedom card has 5% at grocery stores until March 31 up to $1500! You need to opt in. I will buy one card at a time and immediately put it towards MF's. Both groceries I shop at are local in New England so if there is an issue I can take it up with the local store managers. It never ceases to amaze me how these crooks stay ahead of any type of security.

Of course, I got an email one day after I bought a $500 Dis GC (on shopdisney) to put towards DVC MF's (2%). I bought the card and waited until it came through (less than 1 hour) and immediately put it toward MF's. 2% is better than nothing. I am not likely to stash cards for this years trip.

Check your Freedom card promotion for first quarter!

 

[accm]

which grocery store gives you 5% back?

It’s not the grocery store. I have an American Express cobalt, and it gives me 5% cashback at grocery stores and restaurants.

 

[Song of the South]

So this still isn’t resolved and I am beside myself. I was informed by the GC guest services supervisor that the email system “deletes emails after 72 hours” so if I haven’t received a response I “just need to email again.” Due are due now and Disney has my money but I have no way to send it to DVC. LIVID.

 

[DisTravels]

I several Disney gift cards to pay dues with during BJ's black Friday deal. Today, when I went to verify the cards were loaded properly--two years ago we received an inactive card!--the account number peeled off of two of the cards. I guess gift cards are cardboard now and this may be a known issue. I didn't know about it though until just now. I have $1,000 on these two cards. I emailed the disney gift card customer service. I was told that was all that the phone help could do. Just wanted to warn others about this issue since I know several of us pay dues with gift cards.

SotS

So this still isn’t resolved and I am beside myself. I was informed by the GC guest services supervisor that the email system “deletes emails after 72 hours” so if I haven’t received a response I “just need to email again.” Due are due now and Disney has my money but I have no way to send it to DVC. LIVID.

Sorry to hear this. Good to check. I am leery of loading the cards on the website to retain them, but may be a better option if the cards numbers are coming up.

Given the circumstances, you could ask DVC to waive any late fee(s).