The only thing that kind of bothers me is that you always need to have a towel to exchange. One time we were at the pool area, and I decided to sit on the edge and "dabble" my feet and legs. Ended up with feet and legs real wet, off-season so it was COLD, yet when I went to the rec window to ask for a towel, the CM gave me a very hard time about getting a towel when I didn't have one to return. I will say one reason I was surprised was that this was the only time a CM at HHI was less than extremely polite. I can understand not wanting stolen towels, but I wasn't trying to steal one-honest! I wish they'd lighten up a little.