This was in 2015, but we had a similar situation at Port Orleans Riverside the night we arrived. DH went in person to inquire about our luggage being brought to our room (they transported it directly still at that time) and was told it would happen within 3 hours of arrival at the resort - this was at 9pm. He told them to hold it until morning if it was going to be later than that. We waited up until midnight, called down to ask them to hold it, put DO NOT DISTURB on the door and went to bed. At 1AM, the loud calling out and knocking started on our door, even with the sign in place and the TWO requests (granted, the first one was a conditional request - if x, then y) to hold the luggage. I was SUPER annoyed! Anyone who has raised young kids knows how precious sleep is during that phase...