Why, was it down a lot during your trip(s)? We have used it 30+ times and only had it closed once or twice at the most, so percentage wise that seems pretty reliable. It gets a bad rap but I think a lot of it is because WDW does a horrible job letting people know it's down and where to catch the buses and it leaves a lasting impression with people.I love the Skyliner
It's also the least reliable of all forms of Disney transportation when you take into consideration wind storms lightning heavy rain, etc etc.