Anyone renew their Sirius XM radio subscription lately?

[Jimsig]

Now I get promos in the mail from them constantly but after that I'm scared off.

Those will keep coming unfortunately. I have 4 radios, one in each car and two of the old Onyx portable type ones. The Onyx ones had a car kit and you could listen in your car and they even sold a speaker with a dock that you could put the radio in and listen at home etc. I cancelled one Onyx because my wife got a new car and it was installed in the radio. Because they now include streaming I can listen through my Alexa so I cancelled the second Onyx radio. Didn't have the issues you did when I cancelled, but I basically told them I was cancelling the Onyx because I had it installed in my car radio and didn't need to use them anymore. That was well over a year ago I cancelled the second Onyx and I still get mail from them with deals to renew, just got another one today.

For anyone who wants to cancel outright I would just tell them you got a new car and it has a free trial and you will sign up again when the trial is over. Or tell them you are selling the car.

 

[TimeforMe]

I just renewed yesterday but can't get my car radio to reconnect now. Any tips? I really don't want to call if I don't have to!

 

[TexasTom]

I just renewed yesterday but can't get my car radio to reconnect now. Any tips? I really don't want to call if I don't have to!

After I reactivated the service in December 2020, they sent me a confirmation email. I had to click on Refresh your Signal line on the email.

 

[Jimsig]

I just renewed yesterday but can't get my car radio to reconnect now. Any tips? I really don't want to call if I don't have to!

After I reactivated the service in December 2020, they sent me a confirmation email. I had to click on Refresh your Signal line on the email.

Yep. If you have not used the radio in a while you probably need to refresh. You can also call them and there is a prompt to send a signal I believe so you do't have to talk to anyone. Also if you sign into your account there is also a place to click and send a refresh signal. If you don't have an account set up you can go to this page to refresh the signal as well.

https://care.siriusxm.com/login_view.action?alert=logout&langpref=en

 

[clh2]

OP here, approximately 1 year after I started this post. I’ve renewed my subscription, for 6.35/month, including all taxes and fees.

It was much easier last year, when you could just do this all on a computer, in about 3 minutes.

this year, I had to do an online chat, and due to hold times, got the deal I needed to stay on with them for another year. The deal was $4.99/mo plus the fees/taxes.

 

[focusondisney]

Repeating the OP’s question.... anyone renewed in the last month or 2? What rates have you gotten?? My DH’s year is up & he’s being charged $22/ month for all access. Last year I was able to see a few deals online when it was time to renew for my car. I got the $78/ year for all access. At his rate DH will be paying $260+.

I tried to renew his online & look for the rate I got but it’s not there anymore. Looks like I have to click the “I want to cancel“ & chat options? Then go thru the song & dance online??

 

[mom2rb]

I called they wanted $23 a month after taxes per car. I told them to let it expire. They called back a week later and I was at work. I returned there call this Monday and got $75 per car for a year. I am perfectly happy paying $150 a year for two cars.

 

[ruadisneyfan2]

Both of our cars renew in mid-June. I'm waiting until just before they bill our cc to negotiate. The one time I renewed a few weeks early, they changed my new expiration date to 1 year from the day I call. I could easily lose 1 month per year every time we renew if I don't hold out until the last minute.

 

[jorgelm]

Repeating the OP’s question.... anyone renewed in the last month or 2? What rates have you gotten?? My DH’s year is up & he’s being charged $22/ month for all access. Last year I was able to see a few deals online when it was time to renew for my car. I got the $78/ year for all access. At his rate DH will be paying $260+.

I tried to renew his online & look for the rate I got but it’s not there anymore. Looks like I have to click the “I want to cancel“ & chat options? Then go thru the song & dance online??

I just renewed today. They first wanted around $22 for the all access package for 1 year. I told them to cancel and they offered me the all access for 8.95 plus tax for 12 months.

 

[Communicore1991]

Both of our cars renew in mid-June. I'm waiting until just before they bill our cc to negotiate. The one time I renewed a few weeks early, they changed my new expiration date to 1 year from the day I call. I could easily lose 1 month per year every time we renew if I don't hold out until the last minute.

When you renew before your renewal date you should get a partial credit on your bill. You shouldn't ever be "losing" any time of your previous year's subscription.

 

[EACarlson]

They are really fighting me. They offered me 8.25/mo for all access, then when I agreed they told me it was actually 12.99. Now they arguing that they didn't bait and switch me.

 

[Disco Lemonade]

I did it last weekend on the online chat. I told them I would only stay if I got the $5 a month promo deal on the site and they gave it to me. I honestly didn’t care one way or the other if they said no, because I barely use it.

 

[The WDW 3]

I called a few weeks ago and got it down to like $8 a month. I love listening to Howard Stern, Phish, the Grateful Dead, 80’s, and Jimmy Buffet.

 

[EACarlson]

I spent an hour and a half on a chat with them yesterday morning. I told them I wanted to cancel, I wasn't going to pay $35/month when they are taking things away from the subscription. I have two radios, one an XM Onyx Plus that I've had for 10 years and the built in Sirius in my wife's truck. I said I would cancel unless they could drastically reduce my rate for the upgraded plan that included everything I used to get. He checks and comes back with 4.99/mo for select, I ask about the all access because I really want the MLB channels back. They came back offering me 8.25/mo for all access. I asked if I could mix and match the two on my two radios. Put the lower plan on the Onyx and the all access on the truck. I'm told sure and start processing. I give them authorization for the first radio, then they come back and tell me it's 12.99 for the second. 75 minutes later the rep admitted that he offered and I accepted the 8.25 rate and then they changed the rate. We have a state law in WI that makes it illegal to change the rate after it has been agreed to. I'm going to email corporate with the screenshots I have of the chat and see if they will correct it before I go to the state AG.

 

[antmaril]

OP here, approximately 1 year after I started this post. I’ve renewed my subscription, for 6.35/month, including all taxes and fees.

It was much easier last year, when you could just do this all on a computer, in about 3 minutes.

this year, I had to do an online chat, and due to hold times, got the deal I needed to stay on with them for another year. The deal was $4.99/mo plus the fees/taxes.

Yes, it was easier last year. I just renewed mine last week. When I tried to cancel, the online offer was $12.99 a month (last year it was $5.00 a month). I did an online chat and told the representative that I wanted the same deal as last year. He offered me just over $12 a month. I said “Nope, it’s too much. I want what I had.” Then, he finally offered me $4.99 a month for one year and I took It. They don’t make it easy, that’s for sure.

 

[The WDW 3]

It’s amazing to me that there is such a wide range of what they can charge

 

[RivShore]

Just spent 10 minutes on the phone getting my rate back to 4.99 plus tax. Told the automated system I wanted to cancel/change my account and was almost immediately connected to a person. Requested my old rate and immediately got it. Easy.

 

[DisneySoldier]

Just renewed my subscription and basically had the same experience as other posters over the last couple of months. Logged into my account online, and it showed automatic renewal for $22/month. I clicked on the option to cancel my subscription and opted for the online chat. I typed that I was happy with my current rate ($5/month), but didn't use the service enough to justify $22/month. The operator then immediately responded with an offer to renew at my current rate -- $5/month. I accepted it, and total cost was $77, which included $17 in taxes & fees above the $60 annual subscription cost. Definitely happy with that rate, and feel I get my money's worth!

Thanks to all the posters for sharing their experiences, since it initially helped me cut my rate in half last year!

 

[The WDW 3]

What does everyone listen to?

 

[Communicore1991]

What does everyone listen to?

My main stations are 80s on 8, 90s on 9, E Street Radio, Margaritaville, Watercolors, Bluegrass Junction, and the Highway