Another day the app down again at 7am 10/8/23

[Matt p]

If I hadn’t already purchased G+ I’d of quit an hour and a half ago and gone back to sleep.

 

[Goofydiane]

We went to hotel guest services, took 10 minutes to be refunded money.

 

[Matt p]

Once you finally book one this will also push back the 2 hr rule further making it harder to get other passes.

 

[elittleton]

What time has this come up on previous days?

In the last 2 days before 7:30.

We are at MK and still down.

 

[Matt p]

They have thousands of people simultaneously wasting 2 hours of time bc they don’t want to spend the money to fix it.

 

[Stldisney]

Ours came up about 7:20ish the last 2 days

 

[AnnaKristoff2013]

What’s the best place to send a complaint email that will actually get read? I need them to know that we are staying at the Contemporary and going to offsite parks becuase of this ridiculousness. I’m sure they won’t care, but maybe the fact that they must be losing some ILL$ revenue this morning will cause them to fix it for tomorrow.

 

[Len418]

What’s the best place to send a complaint email that will actually get read? I need them to know that we are staying at the Contemporary and going to offsite parks becuase of this ridiculousness. I’m sure they won’t care, but maybe the fact that they must be losing some ILL$ revenue this morning will cause them to fix it for tomorrow.

We had a not-so-magical trip a month ago and I was told by Cast Members to email guest.services@disneyworld.com. They did reply to us and even gifted us with 2 day park hopper passes good anytime in the next 5 years. I wouldn't expect that but if you get the right people there is still some old Disney-level customer service to be found.

 

[Matt p]

Anybody having any luck?

 

[MJS]

Anybody having any luck?

Nope.

 

[Stldisney]

Me neither. Now it’s giving an error alert that no selections are available at this time

 

[DLRExpert]

IT team was probably happy they fixed it earlier. Went to grab some breakfast 60 minutes later … Hey it’s still down guys.

 

[DL1WDW2]

We had a not-so-magical trip a month ago and I was told by Cast Members to email guest.services@disneyworld.com. They did reply to us and even gifted us with 2 day park hopper passes good anytime in the next 5 years. I wouldn't expect that but if you get the right people there is still some old Disney-level customer service to be found.

No refund but please return to give us more money .

 

[Dig]

It’s back up now.

 

[elittleton]

It’s back up now.

I was able to get one but back to getting the error box.

 

[MarkNC2Disney]

Insane.

 

[Goofydiane]

able to get one but back to getting the error box

We clicked the ok on the error message and got the reservation to go through.

 

[EEPETEZ]

It’s working but this is crazy. When it was free, it was easier to overlook these problems. It’s too expensive for this to happen

 

[AnnaKristoff2013]

They lost us for the day, we are on the way to seaworld for their spooktacular party.

 

[elittleton]

We clicked the ok on the error message and got the reservation to go through.

It turned out ours went thru.