Skywalker
Elementary, My Dear Mickey
- Joined
- Apr 15, 2004
As someone who has worked customer service for a long time, I will keep my comments to myself.
Why? I'd be interested in your take. What should the customer have done?
As someone who has worked customer service for a long time, I will keep my comments to myself.
Second... so its really THAT much of a hassle for you to drive 7 miles to hand it to someone? Its probably less of a hassle than the rest of your chat was.
Absolutely a hassle. It's not just the 14 mile drive. It's the waiting in line for my turn. It's dealing with horrible employees in a bad part of town. This is why I ordered the phone online to begin with.
I should not be inconvenienced because a multi billion dollar company doesn't have a better solution than me driving 14 miles and waiting in a line to right their wrongs. This same company will not send me a pre-paid box to ship their product back.
The IMEI number should be on the box, at least it has been for every phone I've ever bought. Not the shipping box but the actual phone box.
Yes. I felt badly. But never again. I wouldn't use it, but tuck it away until they came for it.I also would feel obligated to return an extra phone. But if I ever order one from Verizon I'll keep this story in mind...
This. You tried to work with the company.Legally, stores can't charge you for items they accidentally shipped you. Violates the fair trade act...
I would have just physically returned the thing. A 7 mile drive is nothing. Life is full of things that we should not have to do. But that’s life. The time you spent on here talking about it it could be done. Probably would cost you $1.50 in gas.Absolutely a hassle. It's not just the 14 mile drive. It's the waiting in line for my turn. It's dealing with horrible employees in a bad part of town. This is why I ordered the phone online to begin with.
I should not be inconvenienced because a multi billion dollar company doesn't have a better solution than me driving 14 miles and waiting in a line to right their wrongs. This same company will not send me a pre-paid box to ship their product back.
I agree 1000% with you. They should have apologized for the inconvenience of this mistake and tried to solve it on their end vs expecting you to be inconvenienced.
I do see a problem getting a chat rep to send you a box though: unfortunately, things are ridiculously siloed these days at mega corps. Call center reps just don't have the authority to solve problems that deviate off their specific scripts - like knowing who to call to get a box or bag from the company's warehouse or DC (distribution center) mailed to you.
BUT maybe asking for a supervisor could help? They can arrange a fed ex or UPS pickup right at your home with a note for driver to bring a shipping bag or box with them to pack it up. Other companies do this when it's their mistake - because it happened to me in the past.
Better yet - get a supervisor on the chat or phone and YOU suggest this. Often, when I suggest a reasonable solution, they actually agree to it. Sometimes they just didn't think of that solution.
When one rep is unable or unwilling to help, I just try again hours or days later and get someone different who often is much better. Or I ask to escalate to a supervisor. That often works.
OMG he must be related to DH. Sometimes you need to keep the box for a week or two to be sure it works okay. Drives me bananas!
Because it's very likely that the company didn't even know there were two phones send. And second, companies nowadays do not care about returns. Because handling returns is more annoying, time consuming and costly. The phone doesn't cost $900 to make, that's just what they charge you. The OP wasn't charged twice, was she? I might have missed a post.Exactly, this was not your mistake. You don't have to agree to their solutions. A box and return label in this situation is really the only acceptable solution from them. They cannot ship you a product you didn't order and charge you for it. It's not legal. Not sure why other people can't understand this.
To get it over with.Again, lie that I am returning the wrong phone is a solution?
Drive 14 miles on my own dime and time and return their mistake is a solution?
They aren't good solutions for me. Why would I agree to them?
My husband is always nagging at me for keeping boxes of stuff but I always keep the box something comes in until enough time has passed or I know I'm not going to need it like I know the store if I have to make a return doesn't care (like Costco, etc). This one is on your husbandOf all days, it was recycling. And the truck was coming.
My husband keeps asking, don't you have the box it came in? No. You ran it out to the bin like you were in a race Heaven forbid we have a box laying around.
I am not about to do something I shouldn't have to do for a company that can't even help me return their mistake. That is not life. At least not for me.Life is full of things that we should not have to do. But that’s life.
The time you spent on here talking about it it could be done.