PurolatorHelp
Earning My Ears
- Joined
- Jul 23, 2012
I am waiting for my Body Shop order to arrive.
I got the email that it had been dispatched--shipped Aug 8
So I follow the link and it says
Aug 9, 2018 2:21 p.m. Purolator Shipping label created with reference(s):
So I go to chat and Vanessa says my order was delivered today at 11:45--uh no it wasn't.
Someone has been home all day.
So then she says "Maybe try putting in the correct tracking number"sarcasm rude."
I said I am following a link I recieved,,with the tracking order.
She then says the "Body Shop doesn't require a signature so they left it outside the front door.
I live in a garden home and the front door is an entranceway to 4 homes. I tell her this and she again says well it was delivered.
She ended the conversation with someone will call me tomorrow.
If they truly did deliver it then am I SOL ?
Hugs Mel
Hi, we're sorry to hear about this incident. Did our trace specialists follow up with you regarding the delivery? If you haven't received any updates or if you need further assistance, please email us your tracking number and concerns to customer.care@purolator.com. We'll look into the situation for you.
Regards,
James // Social Media Coordinator // www.purolator.com