vicarrieous
DIS Veteran
- Joined
- Feb 12, 2015
They lied.
It's not up to them to determine if a new flight is acceptable to you. DOT regulations require a refund if YOU don't like the alternative flight option.
I'm sorry you were lied to. This is why I posted what I did. It's basically a game of chicken right now.
The law is on the consumer's side, though, when the airline cancels. They don't get to choose whether or not to refund you. They HAVE TO, by law. If they don't, you can file a complaint against them via the DOT website and they will be fined. You can also then have your credit card reverse the charge after you have shown that you made attempts to get a refund unsuccessfully.
I had this same experience. Talked to three different agents. Stated DOT policy, stated original policy under which I booked, and kept talking and talking and got nowhere. They just kept saying their policy changed to 6 hours and they could rebook me on this other flight and my only option if I cancel was to take a credit or ecert. I did this 3 separate times as my flights kept changing. It was infuriating. A game of chicken is exactly what it was.