Hi, when we went in Feb we just drove up to the barrier and handed over our reservation letter, the guy let us drive in, up to the entrance. As we got out of the car someone came over with a luggage trolley and started loading up our stuff while another man asked for the keys to park the car and that was that!
We were completely unprepared, I managed to let them take our bag with our hats/gloves/snacks with the luggage trolley and I was left holding the dvd player!! Luckily our room was ready so we went straight up, but I had visions of having to carry the dvd around all afternoon!
So my big tip is make sure your luggage is organised so you are prepared to keep hold of what you need and make sure everything else is ready to be whisked away. It's a fab hotel, enjoy