Hi DIS Boards! We had originally booked an ABD trip back in 2016, and ultimately couldn't make the trip financially. The disney staff were very helpful in getting the trip pushed out - essentially we could move it to the furthest date out as a placeholder and keep pushing it as needed year after year. Until today, when I called and was told that their policy had changed. They will only push it one more time, and then that's it and the date can't be changed again. I can't find any record of the policy change. I don't know how true this is - did I just get a bad agent and should call back, or is this actually the policy?
Ultimately we'd love to take a trip and have been trying to save for it ($12k is a lot). It would be awful to lose the over $2k deposit. Our son was born in the interim and isn't of age for a few years. I feel pretty stuck and frustrated with them right now. I appreciate any advice on whether you've dealt with something similar. Thanks so much!
Ultimately we'd love to take a trip and have been trying to save for it ($12k is a lot). It would be awful to lose the over $2k deposit. Our son was born in the interim and isn't of age for a few years. I feel pretty stuck and frustrated with them right now. I appreciate any advice on whether you've dealt with something similar. Thanks so much!