ukstitch
<font color=deeppink>I'm not sure I'm quite your a
- Joined
- May 5, 2008
I just wanted to write about the really good customer service the UK booking line gave me when I phoned earlier.
DB (10) is special needs and so has a very selective diet meaning we have to take our own food as he insists on certain brands of food and drink etc, which is something even DLP would struggle to provide.
Unfortunately, this makes the half board a bad deal for us as we'd have to usually get a set of vouchers for DB, which would then go to waste.
However, I've just got off the phone with the booking people and after asking and explaining the situation, they ran off to check if it would be possible to arrange special diets to fit DB's very picky diet.
As they couldn't get hold of the DLH, they found somebody else, who agreed to authorise a "special case" for our booking, which would allow us to only receive half board vouchers for the 3 adults.
I'm really impressed at the exceptions DLRP are willing to make at times for special needs and other disabilities. They've made exceptions for DB in the past (not charging us for him in buffets etc), so it's
that they're prepared to allow us to bend the half board rules as well, especially with the exchange rate as poor as it is right now.
As we eat 1 table service a day, the half board should be well worth the money spent on it, so we'll be phoning back tomorrow to ask them to add it to our booking.
They did mention that the decision could be reversed when we call back, but hopefully it will still be ok.
DB (10) is special needs and so has a very selective diet meaning we have to take our own food as he insists on certain brands of food and drink etc, which is something even DLP would struggle to provide.
Unfortunately, this makes the half board a bad deal for us as we'd have to usually get a set of vouchers for DB, which would then go to waste.
However, I've just got off the phone with the booking people and after asking and explaining the situation, they ran off to check if it would be possible to arrange special diets to fit DB's very picky diet.
As they couldn't get hold of the DLH, they found somebody else, who agreed to authorise a "special case" for our booking, which would allow us to only receive half board vouchers for the 3 adults.
I'm really impressed at the exceptions DLRP are willing to make at times for special needs and other disabilities. They've made exceptions for DB in the past (not charging us for him in buffets etc), so it's
that they're prepared to allow us to bend the half board rules as well, especially with the exchange rate as poor as it is right now.As we eat 1 table service a day, the half board should be well worth the money spent on it, so we'll be phoning back tomorrow to ask them to add it to our booking.
They did mention that the decision could be reversed when we call back, but hopefully it will still be ok.
) I've always found the CMs on the Disney phone lines extremely courteous, helpful and friendly.
