DAS preregistration flexibility required

[maverikv]

I waited for 6 and a half hours for an agent to register my wife for DAS today and she popped on in the 20 minute window when my wife was picking up our kid from school. She said they can only wait 10 minutes and ended the conversation. They are unable to drop you back in the queue and help another person and come back.

It's kind of unreal to me that we need the flexibility to wait 6-7 hours to register and then we get met with this much rigidity on the other end. Who can clear an entire day to do this? Insane process.

 

[DisneyOma]

I waited for 6 and a half hours for an agent to register my wife for DAS today and she popped on in the 20 minute window when my wife was picking up our kid from school. She said they can only wait 10 minutes and ended the conversation. They are unable to drop you back in the queue and help another person and come back.

It's kind of unreal to me that we need the flexibility to wait 6-7 hours to register and then we get met with this much rigidity on the other end. Who can clear an entire day to do this? Insane process.

At least it's not your only option - you can always request DAS at the parks. I'd get too anxious doing it online, so I'm going to request my DAS renewal at guest services.

 

[Nora Adler]

I think it's a disincentive to having people even try. Ironic because those with disabled kids are the least likely to have the time to just hang out for hours waiting on hold. At the same time, I think there are tons of well people trying to get DAS for convenience sake and this clogs up the line for legit requests. They need a better system and stricter criteria. I think DAS for adults should be a higher bar than for kids and they should limit to 1 per family. (I've heard people talking about getting for a 3rd person in their party because "then we can go on all the rides 3 times in a day!") Abuse of system.

 

[bambialways4ever]

I think it's a disincentive to having people even try. Ironic because those with disabled kids are the least likely to have the time to just hang out for hours waiting on hold. At the same time, I think there are tons of well people trying to get DAS for convenience sake and this clogs up the line for legit requests. They need a better system and stricter criteria. I think DAS for adults should be a higher bar than for kids and they should limit to 1 per family. (I've heard people talking about getting for a 3rd person in their party because "then we can go on all the rides 3 times in a day!") Abuse of system.

Sorry, NO. The ADA laws do not exist solely for children. Autistic children grow up to be autistic adults. Disabled children become disabled adults. What you are saying is blatantly ableist rhetoric and not cool.

 

[SirDuff]

I think it's a disincentive to having people even try. Ironic because those with disabled kids are the least likely to have the time to just hang out for hours waiting on hold. At the same time, I think there are tons of well people trying to get DAS for convenience sake and this clogs up the line for legit requests. They need a better system and stricter criteria. I think DAS for adults should be a higher bar than for kids and they should limit to 1 per family. (I've heard people talking about getting for a 3rd person in their party because "then we can go on all the rides 3 times in a day!") Abuse of system.

So much wrong with this.

1) Why should children have a « lower bar »?

2) Limiting it to one per family would mean that families with more than one disabled person would not be able to split up? Would you be okay with them saying that the DAS is only good for the disabled person and one other person - forcing you to split from your family?

3) A given person can only be in one « DAS line » at a time. Having multiple DAS within a family/group, doesn’t change that.

 

[DisneyOma]

I think it's a disincentive to having people even try. Ironic because those with disabled kids are the least likely to have the time to just hang out for hours waiting on hold. At the same time, I think there are tons of well people trying to get DAS for convenience sake and this clogs up the line for legit requests. They need a better system and stricter criteria. I think DAS for adults should be a higher bar than for kids and they should limit to 1 per family. (I've heard people talking about getting for a 3rd person in their party because "then we can go on all the rides 3 times in a day!") Abuse of system.

You can only have one return time at a time, so it doesn't matter how many DAS guests are in a group.

 

[Nora Adler]

You are entitled to your opinion and I to mine.

Walt made Disney for children, and we were all children once so nothing necessarily wrong with having looser criteria for the intended audience or somewhat stricter for adults.

My mom and I both have arthritis in our backs and standing is difficult but we wouldn't get DAS if considered eligible because nearly all older people have this and it will make the wait much longer than it should for children who have worse problems.

As far as families getting multiple DAS, there is too much abuse in this. Most people wait hours on line so getting one DAS that everyone in a family can use seems pretty good.

Everyone is entitled to their opinion.

 

[SirDuff]

You are entitled to your opinion and I to mine.

Walt made Disney for children, and we were all children once so nothing necessarily wrong with having looser criteria for the intended audience or somewhat stricter for adults.

My mom and I both have arthritis in our backs and standing is difficult but we wouldn't get DAS if considered eligible because nearly all older people have this and it will make the wait much longer than it should for children who have worse problems.

As far as families getting multiple DAS, there is too much abuse in this. Most people wait hours on line so getting one DAS that everyone in a family can use seems pretty good.

Everyone is entitled to their opinion.

But you aren’t stating just opinions. You are stating incorrect facts (that families with multiple DAS can get « extra » rides. That isn’t an option and it is wrong.

And, yet again, more incorrect « facts ». You and your mom wouldn’t get a DAS because DAS aren’t for mobility issues - not because « nearly all older people have this ».

Different opinions are one thing. Incorrect information is another.

 

[DisSurfer878]

You are entitled to your opinion and I to mine.

Walt made Disney for children, and we were all children once so nothing necessarily wrong with having looser criteria for the intended audience or somewhat stricter for adults.

My mom and I both have arthritis in our backs and standing is difficult but we wouldn't get DAS if considered eligible because nearly all older people have this and it will make the wait much longer than it should for children who have worse problems.

As far as families getting multiple DAS, there is too much abuse in this. Most people wait hours on line so getting one DAS that everyone in a family can use seems pretty good.

Everyone is entitled to their opinion.

My husband is diabetic. Not from age, or choices, but from a PERMANENT, IRREVERSIBLE genetic mutation. His diabetes will not "get better" or "easier to manage". Children with his condition will not "get better over time" either. It is a permanent, chronic disability. His access to ANYTHING should not be any different than anyone else's because he happens to have passed his 18th birthday.

ADA law is NOT an opinion. ADA is accessibility for all, without regard to age based discrimination (actually specifically in there!).


Please also point me specifically to where Walt stated he made Disney for children, because I cannot find record of this anywhere.

 

[greeneyedchick]

I think it's a disincentive to having people even try. Ironic because those with disabled kids are the least likely to have the time to just hang out for hours waiting on hold. At the same time, I think there are tons of well people trying to get DAS for convenience sake and this clogs up the line for legit requests. They need a better system and stricter criteria. I think DAS for adults should be a higher bar than for kids and they should limit to 1 per family. (I've heard people talking about getting for a 3rd person in their party because "then we can go on all the rides 3 times in a day!") Abuse of system.

I have 3 kids who all have disabilities and I get all 3 of them passes because they don't like the same rides. It wouldn't work if only 1 had the pass.

 

[Lisa_lvspplmvr]

I too waited over 6 hours yesterday. I had to refresh about 6 times . I stuck my phone in my purse while shopping because I didn’t even know if I was really in the queue at that point . I got lucky because when I looked at my phone it said we will only wait 5 mins ! It was literally 5 mins and I got her to come on the line and help me . I was on another post today and people there said they got in the line at 7 am and got it taken care of within about a half hour . Hopefully that will work for you too

 

[bluecruiser]

Please also point me specifically to where Walt stated he made Disney for children, because I cannot find record of this anywhere.

Agreed. As a matter of fact, Walt created Disneyland as a place where the whole family could enjoy attractions. This is based on the story of him taking his daughters to a park (he called it Daddy and daughter day). Where he ended up sitting on a bench biding his time while his daughters got to go on attractions.

The story is told on many websites; here's just one site describing the story: How Disneyland came to be. It also includes a video of Walt telling the story in his own words.

 

[rasclautmangos]

You are entitled to your opinion and I to mine.

Walt made Disney for children, and we were all children once so nothing necessarily wrong with having looser criteria for the intended audience or somewhat stricter for adults.

My mom and I both have arthritis in our backs and standing is difficult but we wouldn't get DAS if considered eligible because nearly all older people have this and it will make the wait much longer than it should for children who have worse problems.

As far as families getting multiple DAS, there is too much abuse in this. Most people wait hours on line so getting one DAS that everyone in a family can use seems pretty good.

Everyone is entitled to their opinion.

You have no idea what you're even talking about.

 

[Nora Adler]

Actually, not spewing random "incorrect" facts but repeating what a mom with multiple DAS passes told me. When she increased to 2 passes, she said her family got to double their rides and she said with three she was going to triple the rides. She said she could book 2 (soon to be 3) separate windows in advance. Not sure why she'd lie about this. To me, this feels wrong as DAS was not intended to give people more rides, but just manageable access for people unable to stand on line.
The reality is that the more DAS passes out there, the longer the LL line and the more people on the regular line may have to wait so it makes sense that they be given out carefully. I think it would be great if they could confirm disability or alternatively just have virtual ques be available to everyone to avoid the problems DAS causes.

 

[lanejudy]

When she increased to 2 passes, she said her family got to double their rides and she said with three she was going to triple the rides. She said she could book 2 (soon to be 3) separate windows in advance.

I don’t know why she would lie, either, but maybe something was misunderstood in the discussion.

DAS-holders cannot get a Return Time on another person’s DAS. Only on their own. Regular DAS Return Times are not limited to once per attraction, so the family can ride 3x with just 1 DAS. The DAS Advanced Selections are limited to 1, but multiple DAS in the same party are still limited to 2 total DAS Advanced Selections, so again no multiples there.

 

[SueM in MN]

I waited for 6 and a half hours for an agent to register my wife for DAS today and she popped on in the 20 minute window when my wife was picking up our kid from school. She said they can only wait 10 minutes and ended the conversation. They are unable to drop you back in the queue and help another person and come back.

It's kind of unreal to me that we need the flexibility to wait 6-7 hours to register and then we get met with this much rigidity on the other end. Who can clear an entire day to do this? Insane process.

This is a good reminder that the person registering for DAS must be present for the call/video call.
If someone needs to leave the house, it would be best for someone other than the person registering for DAS to leave.

I don’t know if it helps to do this, but other people posted they added a message in the chat window indicating they would be tied up for a few minutes and another message when they got back. I did that to indicate I’d be tied up for about 10 minutes for my DD’s medical need.

 

[SirDuff]

I don’t know why she would lie, either, but maybe something was misunderstood in the discussion.

DAS-holders cannot get a Return Time on another person’s DAS. Only on their own. Regular DAS Return Times are not limited to once per attraction, so the family can ride 3x with just 1 DAS. The DAS Advanced Selections are limited to 1, but multiple DAS in the same party are still limited to 2 total DAS Advanced Selections, so again no multiples there.

I mean, yes, they can book two (or three) separate windows in advance. HOWEVER, as you state, a given person can only hold two pre-selections. The benefit to being able to have separate windows (if more than one person needs a DAS) is that they don‘t have to choose which DAS holder gets to pre-select a ride, if the two (or three or whatever) people with DAS have different favourite rides. But, it’s not like everyone in the group gets extra advance selections - they still just get two per day (i.e. they need to select which DAS they will be attached to).

I know that you know this, Lanejudy, just posting for those (like the PP) who apparently don’t.

 

[lanejudy]

The benefit to being able to have separate windows (if more than one person needs a DAS) is that they don‘t have to choose which DAS holder gets to pre-select a ride, if the two (or three or whatever) people with DAS have different favourite rides.

This may be a gray area...but recent reports from parties with multiple DAS have been a total of 2 Advanced Selections, even if the party was willing to split (like rides chosen by a preschooler and height-restricted rides chosen by a teen). So getting multiple choices of Advanced Selections isn't even a given.

 

[LynJ]

Actually, not spewing random "incorrect" facts but repeating what a mom with multiple DAS passes told me.....
I think it would be great if they could confirm disability or alternatively just have virtual ques be available to everyone to avoid the problems DAS causes.

If you present it as fact, which you did, then yes, it comes across as spreading incorrect information without verifying. Check your facts before making accusations of people cheating.

And the whole point of the video chat is to determine the person's need. I have mobility issues, but I don't qualify for DAS. If i asked for it on the chat, they would correctly deny me.

My daughter, with a sensory disability does qualify, and we're happy to explain why. But no, you don't get to confirm her disability by asking for her medical records, etc. That would be inappropriately intrusive and not how the ADA works.

 

[SirDuff]

This may be a gray area...but recent reports from parties with multiple DAS have been a total of 2 Advanced Selections, even if the party was willing to split (like rides chosen by a preschooler and height-restricted rides chosen by a teen). So getting multiple choices of Advanced Selections isn't even a given.

Thanks for the correction. I had misunderstood. Even more so then, that having multiple DAS users in a family doesn’t get you extra rides.