gharter
DIS Veteran
- Joined
- May 3, 2004
With all the issues we have had in the past with American cancelling or rescheduling flights, wanted to post my last experience.
They moved our flight later by over 3 hours. That really didn't work for us.
Called their customer service and they did everything I would have expected. Nice to see as that doesn't always happen. They were able to move our flight to a different departure city within a short drive, adjusted our departure and return flights, selected our seats, all at no additional charge.
This may not seem like a big deal, but similar issues like this with Orbitz and others has required escalating to a manger to get them to change a flight at no additional charges due to flight changes or cancellations.
They moved our flight later by over 3 hours. That really didn't work for us.
Called their customer service and they did everything I would have expected. Nice to see as that doesn't always happen. They were able to move our flight to a different departure city within a short drive, adjusted our departure and return flights, selected our seats, all at no additional charge.
This may not seem like a big deal, but similar issues like this with Orbitz and others has required escalating to a manger to get them to change a flight at no additional charges due to flight changes or cancellations.