AP Only Info Thread Reservation System /Extensions / Refunds

[hertamaniac]

I just wish I knew if that ws for one pass or all of the passes on my account

I got 2 separate e-mails, one for each passholder. Since they are under my account for both, I clicked each e-mail independently and made the selection to cancel. I also got 2 confirmations for our selections so I think we're done.

 

[BridgetBordeaux]

UGH! So I haven't had the use of my pass since March, but they are only refunding from July 11 to my expiration date? What about March, April, May, and June???????

And no mention at all of how much money I will be refunded. It's very hard to make an informed decision when you are not informed.

"In lieu of a one-month extension, your annual pass will be canceled. Your pass will remain valid through August 11, 2020 and will be canceled effective August 12, 2020. You will be refunded for the remaining access days of your annual pass from July 11, 2020 through your pass expiration date (as extended, if applicable)."

Your original exp date should reflect being extended and then they calculate from July to the new exp date for the refund.

My orig date was Mar 1 and it was extended to 6/27.
I can see that via the app.

 

[n2mm]

This is so nuts. I already called to request my refund on our APs and renewal voucher back in April and we still got this email. I hate calling. this is ridiculous. I’ve already called about this twice now.

 

[johnnyr]

Only 1 of our 4 Platinum APs were extended for closure period and that was over a month ago. I thought they were going to extend all APs plus add the extra 30 days. They told me all of our APs would be extended but it never happened. Now our expiration dates are all different. How do I get them to fix this?

 

[BridgetBordeaux]

3 hour wait and ..............

They Dropped The Call When They Picked Up!!!!!!!!!

I will try some other time.

 

[CanucksRock]

Well reading all this ... I'm a) happy I have a trip booked in September, so not cancelling b) already got my money's worth out of the pass before closure; so if I didn't have a trip booked, the refund would have just been gravy. ..and since they are extending 30 days, we now plan to add on another trip in November (original expiry July 1 - extended to Oct 27) if things go well during the Sept trip.

 

[Best Aunt]

UGH! So I haven't had the use of my pass since March, but they are only refunding from July 11 to my expiration date? What about March, April, May, and June???????

And no mention at all of how much money I will be refunded. It's very hard to make an informed decision when you are not informed.

"In lieu of a one-month extension, your annual pass will be canceled. Your pass will remain valid through August 11, 2020 and will be canceled effective August 12, 2020. You will be refunded for the remaining access days of your annual pass from July 11, 2020 through your pass expiration date (as extended, if applicable)."

Based on my understanding of PP’s confirmation email:
If you look in the MDE app, your AP should have a new expiration date; it should have been extended by the 117 days that the parks were closed. You should get refund for July 11 (the date the parks reopened) through the new (extended) expiration date.

If you count the days, it should be the same as:
Number of days from July 11 (the date the parks reopened) to your original expiration date
plus the 117 days that the parks were closed.

Don’t ask me how it works if you upgraded from a park hopper or have any other complicated situation. I hate math.

 

[HockeyMomNH]

My husband got the email. None for me yet. Our passes expire on the same day. The way his email reads if he wants the extension that is the default option and no reply is necessary. That is the option I am hoping for anyway, since our passes expire 9/5 and we have a trip planned just after that.

 

[Chrissy-Mickey]

So glad that I'm not canceling! The hoops you all have to jump through after all this waiting is crazy!

I'm happy with the news that they will be adding more slots for APs based on availability!

 

[kmorlock]

Gold Passes (paid in full/non-resident)for 3 adults activated 1/22/2020. Now extended date (did not request extension but, got one in the first round) 5/17/21. If I request cancellation in lieu of 1 month extension, will the refund now be from July 11 2020 through the 5/17/21 or original expiration date of 1/22/2021? The wording is confusing me plus outside of what was previously announced.

 

[doleddanielle]

UGH! So I haven't had the use of my pass since March, but they are only refunding from July 11 to my expiration date? What about March, April, May, and June???????

You should've gotten a refund already for the closure but if not, they will issue you a refund retroactively.

"Any payments made between July 11, 2020 and August 11, 2020 will be retroactively refunded. If you made a payment between March 14, 2020 through April 4, 2020 that was not already refunded, that payment will also be retroactively refunded. Refunds to original form of payment can be expected by mid- to late September. Refunds may take up to an additional month to receive if original form of payment is not available. "

 

[Best Aunt]

Gold Passes for 3 adults activated 1/22/2020. Now extended date (did not request extension but, got one in the first round) 5/17/21. If I request cancellation in lieu of 1 month extension, will the refund now be from July 11 2020 through the 5/17/21 or original expiration date of 1/22/2021? The wording is confusing me plus outside of what was previously announced.

my guess is the refund will be 7/11/2020 through 05/17/2021. But that is just my intrrpretation of PP’s confirmation email. I do not have firsthand knowledge.

 

[doleddanielle]

my guess is the refund will be 7/11/2020 through 01/22/2021. But that is just my intrrpretation of PP’s confirmation email. I do not have firsthand knowledge.

I interpreted it as a refund based upon the 117-day extension, so that @kmorlock's refund would include the period through 5/17/21 since the option specifies "as extended:"

I guess because if it didn't include those 117 days, it's like you paid for literally nothing for 117 days.

 

[kmorlock]

I interpreted it as a refund based upon the 117-day extension, so that @kmorlock's refund would include the period through 5/17/21 since the option specifies "as extended:"
View attachment 510148
I guess because if it didn't include those 117 days, it's like you paid for literally nothing for 117 days.

I sure hope it includes the extension days through 5/19/21 already listed in MDE to compensate for the closure period.

 

[Best Aunt]

I interpreted it as a refund based upon the 117-day extension, so that @kmorlock's refund would include the period through 5/17/21 since the option specifies "as extended:"
View attachment 510148
I guess because if it didn't include those 117 days, it's like you paid for literally nothing for 117 days.

You are right, I think. I messed up so I went back and edited my post.

 

[doleddanielle]

I sure hope it includes the extension days through 5/19/21 already listed in MDE to compensate for the closure period.

It definitely will! I'm sure they don't want a further headache for themselves or AP's for not including the closure days. Basically, the refund will be good through your expiration date as listed on MDE (as most should reflect the extension by now, and I'm sure all will by the 8/11 deadline).

 

[pepperandchips]

3 hour wait and ..............

They Dropped The Call When They Picked Up!!!!!!!!!

I will try some other time.

Noooooo, I’m so sorry Bridget!!

 

[doleddanielle]

You are right, I think. I messed up so I went back and edited my post.

Totally fine!! I'm so crazy when it comes to confirming everything online that I take screenshots before, during, and after submitting important forms!

 

[Iowamomof4]

I get it now and feel much better. I was confused earlier. We'll get the days refunded I was expecting, now I just have to wait and see how it will be calculated.

 

[lionqueen]

Hi. I got an email and my husband did also. We have the Gold Annual Pass. Should I expect to see a different email for my 3 underage kids? How would I know if I am getting the refund for them? Thanks for any info