AP Only Info Thread Reservation System /Extensions / Refunds

[Devil13]

So, help me understand... If I bought a 7 day pass with no hopping, I would be extended until September of 2021 but if I had a Platinum AP and it expired in June, I would lose my parhopping and that would expire in September 2020?

Doesn't seem right.

 

[shoreward]

Updates on the AP Page

Reopening Policy Options

As the Walt Disney World theme parks prepare to reopen, we see a lot of Passholder enthusiasm to get back to the magic. We are eager to see our cherished Passholders too. We also recognize that Park reservations will change the way that many of our Passholders prefer to enjoy their pass. With that in mind, we are offering these alternative options to manage your pass.
If you are an Annual Passholder that has paid in full, your options include:

• You will receive a one month extension to your pass (unless you choose one of the alternative options below). This additional month will automatically be processed and visible in your My Disney Experience account in October 2020.
• Alternatively, and in lieu of the one month extension, Passholders who have paid in full may choose to cancel their annual pass and receive a partial refund.

If you are an Annual Passholder on the monthly payment plan, your options include:

• You will receive an additional one month extension to your pass (unless you choose the alternative option below). This additional month will automatically be processed and visible in your My Disney Experience account in October 2020. Please note that monthly payments are scheduled to resume with park opening on July 11, 2020.
• Alternatively, and in lieu of the additional month extension, Passholders on the monthly payment plan may choose to cancel their annual pass and waive their monthly payments due after August 11, 2020. Any payments made between July 11, 2020 and August 11, 2020 will be retroactively refunded for those that select this option and all future payments would be stopped.

We will send information in early July with details on how to take action on these options.

This is getting sooo confusing.

 

[JayMunOne]

This is getting sooo confusing.

Sounds like these are the options for an Annual Passholder.

1. Take it on the chin, closure period added to pass, get a one month extension.
2. Take it on the chin, closure period refunded, get a one month extension.
3. Get all your money back for remainder of pass.

At least that's the way I'm reading all of it. I think that gives Disney adequate legal cover.

 

[staceyj2]

This may have been discussed but I haven't seen it. Anyone know if you make a park res. can you leave that park for a break and then return to that same park later? Thanks

I was told on chat that you can return to the same park, just no hopping. We will see if that information proves to be correct.

 

[kylenne]

I’m trying to find if this has been clarified but I’m not having any luck. Is everyone with an on-site stay and tickets booked thru September 2021 going to be trying for park reservations on Monday morning?

I have a CL split stay booked for 5/22/21 - 6/4/21 GF & Poly, I am going to see if it will let me reserve parks on Monday. That is a 14 day trip so we'll see if I can get a park every day.

 

[jdd]

In the app, our Platinum Passes extended 117 days. On the website, they extended by a day?!? And I had called before to request a refund.

Thank you for posting this - I never thought to check the app. But that's what I have too - on the app mine expires on 4/15/2021 (reflecting the 117 day extension). So just something glitchy somewhere... Oh, and I did not request a refund, so I don't think it's because of that.

 

[Takket]

• You will receive a one month extension to your pass (unless you choose one of the alternative options below). This additional month will automatically be processed and visible in your My Disney Experience account in October 2020.

That doesn't make any sense........ my pass expired in april originally, and as such (I counted, i lost 22 days), if the park opens on July 11th my pass should expire sometime around start of August. So how am i supposed to renew if they aren't even gonig to "populate" the extension until October???

 

[itstrue56]

Sounds like these are the options for an Annual Passholder.

1. Take it on the chin, closure period added to pass, get a one month extension.
2. Take it on the chin, closure period refunded, get a one month extension.
3. Get all your money back for remainder of pass.

At least that's the way I'm reading all of it. I think that gives Disney adequate legal cover.

I'm going for option 3.

 

[dnw25]

I am beyond. AND so confused. Ironically drafting GS an extremely lengthy email about out of state platinum AP and RO resort situations for remainder of year.

Honestly, now I want to walk from it all for a year or two. Don't even want to attempt to figure this out. But I'll ask...

I have two weeks in August and another in week December, all on site. More than 14 days obviously. based on what we've all read and how we are interpreting this. I will likely get the August trip covered with park passes but then won't be able to reserve most of the December trip???

I'm cursing. loudly.

 

[1lilspark]

So I’m trying to figure this out....
How many days ahead can you book resort days (I assumed 60+ like fastpass were but seeing a post about how on 6/28 when 2021 packages open you can reserve parks I’m confused)

also APs can have 2 park reservations offsite or up to 14 days onsite
We’re doing a staycation in November so if we made 3-4 park reservations would we be blocked from any visits July-Nov?

 

[osufeth24]

Still on hold.

I want to figure out exactly what's going on with my pass. I was on monthly payment, was set to expire Apr26 (local AP Gold). So it's about a month and a week. I'm pretty sure my last payment went through before they paused it(i don't know if they charge a month ahead or previous). So if they can just add the 5 weeks on, I'll take that and be done. But I want this done now so I can reserve for preview and possibly one park day next week

 

[Duck143]

So, help me understand... If I bought a 7 day pass with no hopping, I would be extended until September of 2021 but if I had a Platinum AP and it expired in June, I would lose my parhopping and that would expire in September 2020?

Doesn't seem right.

Yup. That pretty much sums it up. We're platinum passholders $$$ and my parents bought 8 day PH. Their tickets are now valid until 9/2021 and mine expire the first day of school!!

 

[jdd]

Telling some AP holders you can only book 2 days at a time basically means for a subset of holders that they're annual pass is basically worthless. For those that travel any distance or incur any cost to get to Disney, no one is going to gamble to travel and hope they get in. Or - they may find that by the time their two days arrive, they can't get any further reservations that work.

So, the way I'm reading the notice on the website, a passholder with a resort reservation can make reservations for their entire length of stay. I realize not all AP holders stay onsite, but at least that's something for people that travel a distance. Of course, it depends on the park having capacity, but you'll know that before the trip (I guess if you have a trip coming up really soon it might be tight though). Please correct me if I'm wrong!

 

[Duck143]

That doesn't make any sense........ my pass expired in april originally, and as such (I counted, i lost 22 days), if the park opens on July 11th my pass should expire sometime around start of August. So how am i supposed to renew if they aren't even gonig to "populate" the extension until October???

So when are we going to get this extension? All in October, November??? One month for use when?

 

[Duck143]

So, the way I'm reading the notice on the website, a passholder with a resort reservation can make reservations for their entire length of stay. I realize not all AP holders stay onsite, but at least that's something for people that travel a distance. Of course, it depends on the park having capacity, but you'll know that before the trip (I guess if you have a trip coming up really soon it might be tight though). Please correct me if I'm wrong!

Except you can't make or revise any stay before the booking date opens next week.

 

[soniam]

So, the way I'm reading the notice on the website, a passholder with a resort reservation can make reservations for their entire length of stay. I realize not all AP holders stay onsite, but at least that's something for people that travel a distance. Of course, it depends on the park having capacity, but you'll know that before the trip (I guess if you have a trip coming up really soon it might be tight though). Please correct me if I'm wrong!

That's how I read it. I think that's what @yulilin3 was told by a manager too.

 

[FeralCatRogue]

My Platinum Pass got extended today:
was to expire 10/28/20 now expires 2/22/21.

 

[DisneyDayDreamin71]

heck, has anyone with resort stays coming up been contacted yet aside from going out and finding it on DPB or MDE?

I received an email. I have a July trip, September trip,and December trip all onsite with Platinum AP

 

[osufeth24]

At least Into the Unknown is now playing on the hold line. so that's nice at least

 

[jdd]

Except you can't make or revise any stay before the booking date opens next week.

I see what you're saying - if you don't have an existing resort reservation, you'll only be able to book 3 days next week, until you're able to make your resort booking? But if you have an existing reservation for 7 days, you can book parks for all 7 days (assuming those parks don't fill up first). Definitely benefits anyone who has a trip already planned.