Cruise and Theme Park Operational Updates due to Coronavirus

[cakebaker]

What about those folks whose renewal period feel during the closed period? We have the renewal vouchers sitting on our account, but obviously couldn't activate them yet. Also, the expiration date of our previous passes should be extended but we haven't heard anything yet. I'd still like to get into the preview of one calls while I'm there.

Just searched for historical info on vouchers and they apparently were allowed for Pandora and GE previews so I guess we’ll wait and see. We have 5 APs and I’m the lone voucher. We may not even go if we can, so no pressure either way.

 

[Arym]

From closure date to the end of the pass, if the pass expired, the pass will be extended if they opted for the extension"option 2. Had to call for it" but
If the pass expired and they did not opt for the extension, they are out of luck until regular tickets start being sold again.
At this time the cms are not aware of when extensions will be processed.

1)My daughter and I have out of state passes, another daughter has a FL Gold pass. They expired all different days in April and May. The earliest one is my out-of-state daughter, who had three weeks left. So, in theory, assuming Disney does not extend beyond those three weeks, we will have our APs available only through the end of July. If we can't travel that fast due to work obligations and can't even get a resort reservation (our budget does not allow DVC resorts) do you think we are just out of luck? Could we possibly be able to stay off-site but get park reservations? Then, we have the added complication that my husband does not have an AP and will need to buy tickets.

2)Do you think most people who want to visit Disney by Labor Day weekend will be able to, whether they currently have tickets and resort reservations or not? Alternatively, how about through fall?

I know you don't really know the answer (or do you?, lol) but you seem to have a good understanding of how things are going? Really, just looking for an informed guess. Thanks!

 

[EarsGoWithEverything]

Trying to wrap my head around all of this. My son and his friends have reservations for POP July 4 and Julyl 5-10. (The 5th-10 has the hoppers and free dining attached. 4th was an afterthought added later- room only) I haven't cancelled in hopes of rescheduling their trip. (All going off to college in late Aug- so it's early Aug or end of Dec/Jan. No other options). So- no parks open during their dates. Shocked that they weren't cancelled outright. They want to reschedule- I've been waiting for the green light from Disney to contact them.

Tonight's email says they need to confirm, modify, or cancel their reservation by June 12. (I am guessing this is referring to the July 4th reservation because it falls in the 6/22-7/4 window). I've been on hold for 55 min now- and keep getting the same recording saying that they cannot modify reservations at this time. I'm a little confused here. Can they modify reservations or not? Why are they saying I need to confirm, modify, or cancel if they can't modify? (Am I sitting on hold for no reason?)

 

[Marissa227]

30 days and yes book the whole trip when the first day of your 30 hits.
Fwiw. I wouldnt count on mnsshp m as ybe 15% likely.. I wouldn't count on f&w. I would give candlelight and Christmas parties a 50% or less shot at this moment

Thank you. This really helps with decision making and planning!

 

[gatechfan99]

So I'm just thinking about this rolling window for Park Reservations and being able to make all your days' reservations 30 days from your first day. It makes me wonder if the in-demand parks are going to be like the new in-demand rides for FP+. Just like it might take you until Days 4 or 5 to get a Slinky Dog or Flight of Passage FP, now it might take you until Days 4 or 5 to get a MK (or HS if all of SWGE is open) park reservation.

 

[JPM4]

Not defined as of yet

Thanks for answering all these questions!

 

[jlwhitney]

The reservation system is part of a long term plan that is very complex and will change everything. They are not thinking short term 3 to 6 months here. They are building a system that will be viable long term with other plans they have.

I’m starting to feel that Disney isn’t going to be what many of us expect it to be for a long time if ever anymore.

 

[Remy is Up]

Thank you sorry for all of the questions I appreciate you

No worries. I have my daughter in ecommerce working from home so I can answer some things due to her. Other stuff is because of contacts and relationships I have with people in higher positions. I always preface things with at this time because things change rapidly. And I don't post things I can't so I can post things I'm given ok to post. I'll always help where I can.

 

[Remy is Up]

I’m starting to feel that Disney isn’t going to be what many of us expect it to be for a long time if ever anymore.

You would be correct. Still magical. Just have to approach the trips in different ways

 

[Nightmarefandom]

No worries. I have my daughter in ecommerce working from home so I can answer some things due to her. Other stuff is because of contacts and relationships I have with people in higher positions. I always preface things with at this time because things change rapidly. And I don't post things I can't so I can post things I'm given ok to post. I'll always help where I can.

You’ve definitely eased my mind quite a bit so I thank you.

 

[SwirlTheCitrus]

30 days and yes book the whole trip when the first day of your 30 hits.
Fwiw. I wouldnt count on mnsshp m as ybe 15% likely.. I wouldn't count on f&w. I would give candlelight and Christmas parties a 50% or less shot at this moment

This surprises me.. how will Disney be marketable if the world keeps moving in this more open direction, and Disney removes ALL festivities and festivals for ALL seasons? Everything else, including HHN, will be in full swing, and we will have nothing? This is going to be a hard hit.

 

[Remy is Up]

So I'm just thinking about this rolling window for Park Reservations and being able to make all your days' reservations 30 days from your first day. It makes me wonder if the in-demand parks are going to be like the new in-demand rides for FP+. Just like it might take you until Days 4 or 5 to get a Slinky Dog or Flight of Passage FP, now it might take you until Days 4 or 5 to get a MK (or HS if all of SWGE is open) park reservation.

Could be true but the new proposed fp system will even things out when they get it operational.

 

[WonderlandisReality]

A moment of silence for the family that doesn’t follow these boards or anything on FB and just hears Disney is going to be open on their dates and just shows up.

 

[Remy is Up]

This surprises me.. how will Disney be marketable if the world keeps moving in this more open direction, and Disney removes ALL festivities and festivals for ALL seasons? Everything else, including HHN, will be in full swing, and we will have nothing? This is going to be a hard hit.

Because they are trying to be proactive for a while. Give it time and be patient. Those percentages are today. They can change 3 weeks from now. The larger plan isn't changing. What is open and when can

 

[pixieprincess925]

if the pass expired, the pass will be extended if they opted for the extension"option 2. Had to call for it"

What does this mean? Were AP's supposed to call and tell Disney if they wanted to extend or refund? My son's expires July 4, so we haven't done anything yet. Will it get extended automatically or do I need to call Disney? Thanks again!

 

[AmberMV]

Trying to wrap my head around all of this. My son and his friends have reservations for POP July 4 and Julyl 5-10. (The 5th-10 has the hoppers and free dining attached. 4th was an afterthought added later- room only) I haven't cancelled in hopes of rescheduling their trip. (All going off to college in late Aug- so it's early Aug or end of Dec/Jan. No other options). So- no parks open during their dates. Shocked that they weren't cancelled outright. They want to reschedule- I've been waiting for the green light from Disney to contact them.

Tonight's email says they need to confirm, modify, or cancel their reservation by June 12. (I am guessing this is referring to the July 4th reservation because it falls in the 6/22-7/4 window). I've been on hold for 55 min now- and keep getting the same recording saying that they cannot modify reservations at this time. I'm a little confused here. Can they modify reservations or not? Why are they saying I need to confirm, modify, or cancel if they can't modify? (Am I sitting on hold for no reason?)

They aren't the best at consistency. Since you've already been on hold so long you should definitely wait to get a person to talk to. You should be able to modify your dates based on the email that you (and me) got for our July 4 stay. I opted to confirm instead of cancel or modify so I'm not in your boat but you should also be able to modify through the email you received.

 

[chicagoshannon]

This surprises me.. how will Disney be marketable if the world keeps moving in this more open direction, and Disney removes ALL festivities and festivals for ALL seasons? Everything else, including HHN, will be in full swing, and we will have nothing? This is going to be a hard hit.

Yep. Disney is shooting itself in the foot with this. The "new normal" is very quickly going out the window. By the time they open in July a lot of this stuff won't even be going on anymore. They really need to start thinking ahead, not dwelling on last months info etc.

 

[bernina]

If anyone is curious what the screens look like for those with trips up through 7/4 that the new email went out to confirm trips:
View attachment 499536

The last paragraph in image above is interesting. DVC members who booked a DVC resort are confirmed. Does that apply to DVC members who paid cash? And what about non DVC members booked in DVC villas. Just seems odd. They could have said if your resort is included in the list of open resorts you're confirmed. Just seems oddly specific.

 

[Remy is Up]

This surprises me.. how will Disney be marketable if the world keeps moving in this more open direction, and Disney removes ALL festivities and festivals for ALL seasons? Everything else, including HHN, will be in full swing, and we will have nothing? This is going to be a hard hit.

Because they are trying to be proactive for a while. Give it time and be patient. Those percentages are today. They can change 3 weeks from now. The larger plan isn't changing. What is open and when can

Because they are trying to be proactive for a while. Give it time and be patient. Those percentages are today. They can change 3 weeks from now. The larger plan isn't changing. What is open and when can

And fwiw. Hhn is going to be very limited if it even runs.

 

[Remy is Up]

Yep. Disney is shooting itself in the foot with this. The "new normal" is very quickly going out the window. By the time they open in July a lot of this stuff won't even be going on anymore. They really need to start thinking ahead, not dwelling on last months info etc.

Trust me. They are 6 months to a year ahead. July was the plan from the beginning and they are sticking to their plans. Disney will be just fine. They are not other parks.