Cruise and Theme Park Operational Updates due to Coronavirus

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Can anyone involved in this game not call it quits, take their ā€œballā€ (money), and go home?

Theyā€™ve been pretty good with allowing people to cancel for full refunds, and refunding non refundable things throughout.
Sure but ppl are holding on to hopes of some semblance of a vacation. Disney should respect their customers enough to be forthcoming with information.
 


They can and I did. But that doesn't make what they're doing ok. I'm not going to give them a lot of credit for giving money back for something they cannot deliver. The law kind of requires that.

One of the only places Iā€™ve encountered at this point that has given money back without hassle has been my local community centre for preschool soccer lol.

Entirely too many credit offers for things that are irrelevant and useless to us at this point, and Disney related, donā€™t even start me on the DVC rentals.
 
I don't believe they are refunding tickets that were purchased outside of a package.

They aren't doing if officially- and they should, but they are doing it for people that call and plead their case. I always thought tickets should be refunded. Extending doesn't work for everyone. They should just make it official policy rather than having to play games to do it.
 
Sure but ppl are holding on to hopes of some semblance of a vacation. Disney should respect their customers enough to be forthcoming with information.

How can they be accused on one hand of holding peoples money for nefarious reasons when theyā€™ve been allowing people to pull it all along though?

If people donā€™t like the conditions they could stop waiting. This is Disney responding to a major worldwide issue, not Disney creating an issue themselves.
 


according to a previous post above, you need to pay for this upgrade--do we think that this is going to be the case for everyone who is in a value or moderate resort for the summer?

That would be one way to thin out the number of reservations...šŸ˜’
No. We have a couple reports of mods getting upgraded with reservations during the phased re-opening.

The people re-booking today are booked during the cancellation period where everything is closed. I think that's key. Disney is not offering discounts for future bookings and not honoring discounts booked during the closure period so they get to pay full price if they choose to take Disney up on their offer.
 
Sure but ppl are holding on to hopes of some semblance of a vacation. Disney should respect their customers enough to be forthcoming with information.
Since the opening is over a month away, I don't think Disney is at a point where the information that they have right now won't change by the time the parks open. They could announce right now that all non-DVC or FW resorts are closed through a certain date. However, that date is probably at a point where it is regularly changing. It seems from the inside info that is being shared on this thread that Disney has multiple possible plans and they don't yet know which one they will end up going with. They probably don't want to put a ton of information out right now because at least some of it will change and that will cause a lot of confusion.
 
or do some obnoxious paid version that leaves scraps for those unwilling to pay,
Or unable to pay. As I noted about 500 pages back, the cost of a ticket may be headed for "entry only" - that is IF you can get a coveted park reservation. Pay (more) to Play. Sadly, I would not be surprised by any moves like this.
 
How can they be accused on one hand of holding peoples money for nefarious reasons when theyā€™ve been allowing people to pull it all along though?
By not revealing they had no intentions of opening, just setting new dates for when you could book, they led people to believe there was a chance they would open. That gets a lot of people to keep their reservations in the hopes they will open. It's dishonest if nothing else.

I think they're going down the same path with MNSSHP. Does anyone realistically think they're going to have parties in August? I sure don't. But they won't say so, and people will hang on just in case. I'd be very happy if it turns out I'm wrong, I don't think I am.
 
Does anyone know if you can purchase annual passes right now?
s of yesterday. I tried to upgrade DHs tickets to an AP & they said they canā€™t now.
I bought DD an AP yesterday on the MDE. It is showing up and in the system'. She doesn't need a ticket for the next few trips as she won't be 3 until December, but with everyone saying that tickets weren't being sold, I got scared she wouldn't have one when we needed it. Maybe keep trying, at least for new AP's! Good luck
 
Or unable to pay. As I noted about 500 pages back, the cost of a ticket may be headed for "entry only" - that is IF you can get a coveted park reservation. Pay (more) to Play. Sadly, I would not be surprised by any moves like this.
I'm confused by "entry only", are you saying you think Disney would wind the clock all the way back to pay per ride type system? I vote absolutely not. Their IT can't handle what they've already told people is happening, adding a per-ride payment system on top of that they 100% can't handle.
 
I've seen this excuse used before- just blantanly allowing that this is exactly what Disney did because they "needed" to. I couldn't care less what they needed to do financially. I am not a banker. Of course they were willing to put themselves in this position because they did it.
Oh, please donā€™t get me wrong, Iā€™m not making excuses for Disney. But a couple of times youā€™ve asked why Disney did what they did in March and why specifically for people with paid-in-full booked packages. This is the reason why. This was revenue that had already been ā€œbookedā€ just ahead of their quarter close. They almost certainly reconcile their revenue for RO differently due to the different cancellation/refund policy.
 
By not revealing they had no intentions of opening, just setting new dates for when you could book, they led people to believe there was a chance they would open. That gets a lot of people to keep their reservations in the hopes they will open. It's dishonest if nothing else.

I think they're going down the same path with MNSSHP. Does anyone realistically think they're going to have parties in August? I sure don't. But they won't say so, and people will hang on just in case. I'd be very happy if it turns out I'm wrong, I don't think I am.

I also thought the confirmation of MNSSHP was odd and a little premature considering how everything else is going. At the very least, it could look a lot different than people are used to. Has Disney actually said anything or was that one just confirmed by I think Carlye Wisel?
 
By not revealing they had no intentions of opening, just setting new dates for when you could book, they led people to believe there was a chance they would open. That gets a lot of people to keep their reservations in the hopes they will open. It's dishonest if nothing else.

I think they're going down the same path with MNSSHP. Does anyone realistically think they're going to have parties in August? I sure don't. But they won't say so, and people will hang on just in case. I'd be very happy if it turns out I'm wrong, I don't think I am.
I can see the parties happening. Characters could be out but from a universal style distancing thing. Allow refunds and they'll be able to thin the crowds down to old levels. Save a lot of money with no fireworks and no parade so fewer people would math out. People would go because mainly guaranteed access to MK, and a bit because it will be at night when the sun isn't baking you.
 
I donā€™t see much new about that idea. If they canā€™t get resort capacity below park capacity through self cancellation, theyā€™re going to have cancel some resort guests. Thatā€™s been said by many for a long time now. If they have to do that, Iā€™d assume it would be based on when your reservation was made with newer reservations the first to get axed.

Or they will start offering a room-only discount for people willing to move their reservation to a later date.
 
By not revealing they had no intentions of opening, just setting new dates for when you could book, they led people to believe there was a chance they would open. That gets a lot of people to keep their reservations in the hopes they will open. It's dishonest if nothing else.

I think they're going down the same path with MNSSHP. Does anyone realistically think they're going to have parties in August? I sure don't. But they won't say so, and people will hang on just in case. I'd be very happy if it turns out I'm wrong, I don't think I am.
How do you know that Disney had no intention of reopening earlier than they are? The situation progressively got worse after they closed the parks.
 
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