Well...for starters they could not reduce park hrs to what can only be described as laughable...that would help.
But, I can understand having to cancel all fastpasses/adrs, but to take back a promotion that we booked almost a year ago and our only option is to suck it up. pay rack rate or cancel...that's crooked and sleazy. We would've never booked Disney at rack rate if we weren't getting "free dining." It's despicable that they're allowed to get away with it. We'll be canceling...you know once they grace us with being allowed to get our money back and stop holding it hostage, but it's still a disgraceful way to treat customers.
I do understand, but how do they accommodate who gets to use the promo and who doesn’t? How would you have felt to get an email that said we had to cut back on how many free dining bounce backs there were, so we did a random drawing and you lost? Or, you can keep it but we won’t guarantee you will be able to use it?
If you allow someone to keep free dining, then you have to give them a chance to use it. Too many people wanting too few spots at restaurants,
I give Disney credit that they made this decision and put it out knowing it would upset many customers, but what choice do they really have? They know a WDW is a lot of money. Being honest and upfront that they can’t offer you what they thought they could when you booked last year was the right thing to do,
The park hours may be reduced because they really don’t know how long they need to successfully clean and prepare the park for the next day.
And, I disagree with you that Disney is expecting you to pay rack rate. They are letting you know that they can’t offer you a deal or the experience and gave guests the option to cancel.
Obviously, there would be disappointment but I just don’t understand the level of anger that they think Disney wants to have to run like this. They are losing billions daily. I believe they know the guests who will come for the rest of 2020 are the ones who are repeat guests or local who have been enough that the reduced experience, and loss of FPs, ADRs, and the dining plan won’t matter,
My last thought...I think they learned a hard lesson when they offered the recovery package too soon...they couldn’t deliver so now, they are not going to put out a new discount that they may or may not be able to honor,
I do hope that all that have to reschedule will end up getting to come back at a time when things are more Disney and I would be surprised if specials for 2021 aren’t offered,,,although I am not sure we will see free dining again.