I don't understand why you would buy from eBay when you can buy from Coach.
Since you did end up seeing rooms, what did you want to be shown that you couldn’t have seen on your own?
My very first tour was at the Grand Californian, but it was a model room not a real room. My family’s official meeting with a Dvc person was at the offices at Disneyland. My cousin’s tour (that I went on with her) was on the model area at ssr. No actual working rooms were toured.
And we’re free to walk around resorts, so I don’t understand the “why“ or why it bothered you so much.
Sigh. So you’re basically telling her “I might not be buying from you at all” but expecting her to continue on like normal. Definitely not a decision I get behind.
What do you want to know? What can a salesperson tell you that a variety of info websites, or asking here, can’t tell you?
Agreed.
That’s a bonafide way of selling many people things. Doesn’t work on all, but it works on enough people to keep doing it. My ex and I had it used on us while buying a car. The urge to prove yourself-that you can actually afford it-is strong in many.
Coach? Really? That's what she used for her analogy? Is she living in the year 2000?
Honestly you will want to purchase resale first, then direct. reason being, you will not be limited to use-year in your resale contract search if you buy that first. Disney can now modify use year on direct contracts (+1) and they can sell you whatever number of points you want (+1). Unfortunately, for benefits, that number is now > 100. Here's another (+1), direct points you can have RIGHT NOW. You don't have to wait for ROFR and closing. Have you considered a "guaranteed week" contract? You can't get that resale. That's something I learned about on the My DVC Points podcast BTW.
Gee, maybe I should be a direct sale guide - seems like I have a better handle on the benefits than your guide did .
Coach? Really? That's what she used for her analogy? Is she living in the year 2000?
We didn’t have a great experience last year either with our first and only dvc direct buying experience. No ice cream. Not even chairs for the 3 kids. Boy were they bored out of their minds, fidgeting so I couldn’t focus. Didn’t even offer us water or anything. The guide kept telling us how stupid we were for not buying sooner. I could see dh was going to tell him off so I kept trying to smooth things over. And then bragging about the 100k sales he was making per customer with people putting it on credit cards for points. We were not even considering resale, but our guide was so just... yuck... that we didn’t buy right then. Crazy thing is we would have. Literally after we stepped out of the door (no one walked us out or anything), dh was like, aren’t we buying? I was like yeah but let’s talk about it. Well, we didn’t get back to it during the last couple of days of our trip. And our guide never contacted us even though we said we were going to buy, which I thought was weird. When we got home, we started doing research. And it was all over for direct... lol. Almost 500 points now and preparing to buy more in 6 months. He definitely missed a sale.
Back when poly was just starting to sell we took a tour. After asking some clarifying questions the guide said something like, "I've been doing this a long time and can tell almost immediately the people who are here for the free handouts." Excuse me? Just because I'm educated and can do simple math to question the ******** you're shoveling I'm just looking for handouts? I explained to him that I was actually interested, but I'm an engineer and I plan things out. It's not my fault if your numbers literally don't add up. Also, the "handouts" are you paying me for the time being spent while I'm on vacation having already given you THOUSANDS of my dollars. Thanks for the dinner and fast passes ***hole.
We didn’t have a great experience last year either with our first and only dvc direct buying experience. No ice cream. Not even chairs for the 3 kids. Boy were they bored out of their minds, fidgeting so I couldn’t focus. Didn’t even offer us water or anything. The guide kept telling us how stupid we were for not buying sooner. I could see dh was going to tell him off so I kept trying to smooth things over. And then bragging about the 100k sales he was making per customer with people putting it on credit cards for points. We were not even considering resale, but our guide was so just... yuck... that we didn’t buy right then. Crazy thing is we would have. Literally after we stepped out of the door (no one walked us out or anything), dh was like, aren’t we buying? I was like yeah but let’s talk about it. Well, we didn’t get back to it during the last couple of days of our trip. And our guide never contacted us even though we said we were going to buy, which I thought was weird. When we got home, we started doing research. And it was all over for direct... lol. Almost 500 points now and preparing to buy more in 6 months. He definitely missed a sale.
We had a guy called Roderick and other than one comment about taking advantage of benefits while still on holiday there was no pressure, he was friendly and helpful. I enjoyed it and after more research went resale but they have a product people want so they don’t need to go heavy on sale techniques
This was 6 weeks ago....and yes we got drinks, cookies, ice cream.....
My experience was fine. I knew what I was getting into. Its a sales pitch. They pushed Riviera. I was well prepared. Didn't let any of the sales jargon fluster me. Lady was very nice. Tried to gear me towards resale and Riviera (can't fault someone for doing their job), but once I demonstrated my in depth knowledge of the product (thanks Disboards!), she knew she had to take a different approach and put her effort towards 75 SSR points + resale. Didn't need her to convince me as this is something I was considering as it was, but at the end of the day she got the sale.
Totally agree! My brother and his wife did a tour with me joining in for baby wrangling. During the first part they were evasive and not sure. But as soon as they saw the rooms they started asking questions at which point the guide didn’t want to answer anything and just rushed us to ice cream. Because of this they left money on the table because after seeing it y brother and his wife now wanted to know more whereas before they just wanted the gift card.That’s what shocked me-the product is great and sells itself IF the guide shows it. Glad you had a better experience than I did.