nightmare, never again. The biggest thing is all companies can make mistakes, but their decisions and policies(or lack thereof) in dealing with those mistakes means I would never fly with them again. I have flown low cost carriers before. As an example I have probably flown Spirit in the states at least 10, so I have an idea what to expect and what not to expect in a low cost carrier but their service and resolutions were pitiful.
I'm sorry you had a bad experience.nightmare, never again. The biggest thing is all companies can make mistakes, but their decisions and policies(or lack thereof) in dealing with those mistakes means I would never fly with them again. I have flown low cost carriers before. As an example I have probably flown Spirit in the states at least 10, so I have an idea what to expect and what not to expect in a low cost carrier but their service and resolutions were pitiful.
Holy crap!!!!
What city were you going home to?
My experience flying is very limited only AI's to Mexico and the caribbean.
I can't believe that they did this wow.
We were flying into the Hamilton airport, live in the GTA. I would say its a one off but in my attempts to find out what happened with other people from my flight, I have found a number of other instances on other flights that demonstrate their lack of care when there is a problem(and no I am not talking about the people who complain about things that were their own fault, like showing up without the proper id, showing up too late, etc)
All companies have problems, make mistakes etc, so it becomes about how they deal with it when it happens. They dealt with it horribly. I was one of the few at the airport that at the beginning said I would be willing to give them another try if they deal with the problem well. After now having gone through the process with them, I will never fly with them again. Probably more info than needed, but probably gives you an idea of how they deal with customers when they have an issue.
I am so sorry this happened to you.
If this happens to us, we will lose it.
Crap, I better make sure to pay off my credit cards in case this happens and we need to take another flight.
After a notified 20 minute slight delay we arrived to the counter to find out our flight is cancelled. They said they would not pay for tickets on another airline, not even Westjet who they are owned by. Eventually after all the flights had left for the night a few hours later they told us they would cover if we flew out with another airline that evening. They told us along the way that they would arrange hotels for all of us......then at 10:30 pm (ie 5 hours after cancelling the flight) they told us we are on our own to find a hotel and they will only cover $150 per room, not per guest. They also would only provide $30 per day for all of our food. They did offer the option to take a taxi to Tampa Bay 1.5-2 hours away to grab a flight they had leaving there at 11:00pm and guaranteed the flight wouldn't leave until everyone who opted for that arrived. I believe I read that one Tampa Bay customer said the flight didn't end up leaving till 5-6(ie 4 or 5am) hours after its departure because they were waiting for the people from our flight to arrive which was one of my big concerns about taking the option to take the taxi there.
They brought in a plane 2 days later to take all of us home. Even when requested there was no offer to refund any part of our ticket/luggage costs, not even a credit to encourage us to try them again. They said that an "interruption" to our flight was not grounds for any part of a refund because they got us home. We are supposed to get a cheque for most of our out of pocket bills in another month. They of course also did not account for the foreign exchange costs associated with paying for these items(ie not how much our credit card charged us), instead deciding to give the rate at the exchange which of course no one can get. I had to fight to even get all of our food bills paid when my son and I often shared meals and Disney actually gave us quite a few meals/food items free after hearing what had happened(they asked about my son's bday). The day of the cancellation was my son's bday, so his missed his bday party at home and we did not even receive so much as an apology for it let alone anything else.
All companies have problems, make mistakes etc, so it becomes about how they deal with it when it happens. They dealt with it horribly. I was one of the few at the airport that at the beginning said I would be willing to give them another try if they deal with the problem well. After now having gone through the process with them, I will never fly with them again. Probably more info than needed, but probably gives you an idea of how they deal with customers when they have an issue.
After a notified 20 minute slight delay we arrived to the counter to find out our flight is cancelled. They said they would not pay for tickets on another airline, not even Westjet who they are owned by. Eventually after all the flights had left for the night a few hours later they told us they would cover if we flew out with another airline that evening. They told us along the way that they would arrange hotels for all of us......then at 10:30 pm (ie 5 hours after cancelling the flight) they told us we are on our own to find a hotel and they will only cover $150 per room, not per guest. They also would only provide $30 per day for all of our food. They did offer the option to take a taxi to Tampa Bay 1.5-2 hours away to grab a flight they had leaving there at 11:00pm and guaranteed the flight wouldn't leave until everyone who opted for that arrived. I believe I read that one Tampa Bay customer said the flight didn't end up leaving till 5-6(ie 4 or 5am) hours after its departure because they were waiting for the people from our flight to arrive which was one of my big concerns about taking the option to take the taxi there.
They brought in a plane 2 days later to take all of us home. Even when requested there was no offer to refund any part of our ticket/luggage costs, not even a credit to encourage us to try them again. They said that an "interruption" to our flight was not grounds for any part of a refund because they got us home. We are supposed to get a cheque for most of our out of pocket bills in another month. They of course also did not account for the foreign exchange costs associated with paying for these items(ie not how much our credit card charged us), instead deciding to give the rate at the exchange which of course no one can get. I had to fight to even get all of our food bills paid when my son and I often shared meals and Disney actually gave us quite a few meals/food items free after hearing what had happened(they asked about my son's bday). The day of the cancellation was my son's bday, so his missed his bday party at home and we did not even receive so much as an apology for it let alone anything else.
All companies have problems, make mistakes etc, so it becomes about how they deal with it when it happens. They dealt with it horribly. I was one of the few at the airport that at the beginning said I would be willing to give them another try if they deal with the problem well. After now having gone through the process with them, I will never fly with them again. Probably more info than needed, but probably gives you an idea of how they deal with customers when they have an issue.
Holy crap! I was ON that flight! We ended up going to Tampa and getting on that flight. It left around 1am and got back to hamilton 330ish?
Well glad to hear that it least didn't make it back as late as one person wrote, they must have meant that they arrived in Hamilton at about 4 am instead of leaving Tampa. I was glad I didn't take the taxi to Tampa. We had a chance to go in the pool that evening and then we stayed at Pop Century the next day and went to Epcot(we have annual passes so we weren't out of park admissions).
Unfortunately DW had to be back for Monday. She actually was checking flight status on the way to airport and it was a little confusing because the flight time was first changed, then cancelled. Of course I didn't receive the cancellation email until we were already standing at the counter!
How do you normally travel to MCO? Buffalo?