“It’s for your safety.”

[marcyleecorgan]

Seems like the secret is to just allow housekeeping instead of opting out. I have to admit I don't see how allowing people to do your chores for you is worse than the anxiety some are having about this.

Wow that's actually super easy... ummm we actually LIKE to leave our Mousekeeper little notes, daily tips and Cast Compliments throughout the stay... "it's all part of the magic of our Disney Home" for us. I hope that all the CM's I truly enjoyed spending time with are there when we go back, so I can give them a big hug and tell them how much those memories mean!

We make their day AWESOME, they make our day AWESOME, what's wrong with that? Last time, it was a wonderful week of nothing but being friendly and AWESOME to everyone we met, because.... it's Disney!

 

[PollyannaMom]

I would hate to get out of the shower to find a random security guard in my room.

Any chance there will now be cards to put on your door asking for housekeeping as early as possible?

We're up and out early, but have sometimes come back in the afternoon to find they haven't gotten to us yet. - It's not a huge issue, but being able to request early service would solve both problems at once.

 

[Action City]

If it is in printed material, they give you, they HAVE provided the information. If you don’t read the material, that is in no way their fault.

The only piece of paper we had in our Pop room was a tiny piece about the gondola. No bounceback, no resort map, no activities, no channel guide, etc.

 

[Action City]

Regarding the luggage I wouldn’t have searched it personally if I was an employee but 18 suitcases...I would have escalated it for sure. Huge red flag.

Not really. Las Vegas is full of covention goers, both attendees and exhibitors. They don't leave stuff in their cars if they're smart.

 

[Spice]

Ok I would have marched right to the lobby and had a word with the manager! That's crazy and I have stayed at several disney hotels!

 

[Jennasis]

If someone has ill intentions, standing in the doorway won't protect you. Especially, if you are a small woman or child....easily knocked to the ground


I don't want to be hassled or inconvenienced on a daily basis. Do NOT send someone to bang on my door, if I ask housekeeping to come back later. And, do NOT continue pounding or enter, if I'm unable to answer promptly. Lastly, do NOT disturb us, during nap time or early in the morning. Really..not a ridiculous request. IMO Another thing..increase in our DVC dues for this intrusion.

It's not a ridiculous request. It is a REQUEST. Like all requests at Disney, they may not (and do not have to) honor it, unfortunately. Only you can decide if you can continue doing business with them with their current policies. I'm an owner too. I'm not going to be dancing the jig if our dues go up for this, but I'll carry on.

 

[TLSnell1981]

It's not a ridiculous request. It is a REQUEST. Like all requests at Disney, they may not (and do not have to) honor it, unfortunately. Only you can decide if you can continue doing business with them with their current policies. I'm an owner too. I'm not going to be dancing the jig if our dues go up for this, but I'll carry on.

We already have a trip booked that cannot be cancelled. If it goes badly, we will sell our DVC contracts. For DH, it will be the last straw. For YEARS..Disney's been great, but the last few have been a huge PITB.

 

[Ninja Mom]

Are you suggesting there is a way to trick the room key reader?

Yes, absolutely. Look it up yourself.

If so, where are the hoards of reports of this happening at Disney or elsewhere???

It only takes 1 incidence to realize that "Only security or housekeeping will have a valid universal key to access a guest room." is unrealistic thinking. We don't need "hoards of reports of this happening" to comprehend that people that wish to enter your room have the means to do so by using the same means that housekeeping/security would get into your room. Criminals would gain entry by defeating the card reader. From inside your room you wouldn't have the ability to detect the difference between a criminal or a legitimate Disney staffer.

Again, Google how to do this if you don't believe me.

then I can't help you.

That would be correct.

Don't go on vacation cause it's as likely to be occurring everywhere and this new rule has no bearing on that. I would also imagine, if this were a real thing, they'd be simply walking into EMPTY rooms for the easy pickings rather than looking for an occupied room.

This new rule has every bearing as we are concerned that Cast Members are demanding access to the room that a guest is occupying. Your supposition that "Only security or housekeeping will have a valid universal key to access a guest room." is not a correct assumption. Implying that people will be safe if they insist that a "master Key" be used is not always correct.

Also if the intent of the person criminally gaining access to the room is to harm another person then they wouldn't necessarily choose an empty room.

So this thinking of yours that "Only security or housekeeping will have a valid universal key to access a guest room." is not correct, nor is it the most important point of concern. The concern is the intrusion into the hotel room by anyone when it is unwanted.

We now have a condition imposed on our Disney resort stays that states that we are REQUIRED to open the door and allow an individual (Housekeeper, "Security" personnel, random Disney designate) inside to inspect the room upon demand. Anyone can pose as this person and we wouldn't really know the difference would we? Before, when someone knocked, we could decline to open the door. Now we are required to open it and allow this person in, immediately. Disney is very clear about saying those are the conditions that they are imposing.

So I ask you what is to stop someone with ill intent from taking advantage of this new requirement. The fact that it can happen is enough to make people feel uneasy. The fact that people will have to submit to these "security" inspections at ANY time by legitimate Disney personnel is also not making people feel that their privacy is being respected.

You personally may not understand this or find this to be a problem. It would help if you could understand that other people do.

It's really that simple.

~NM

 

[pattyw]

We now have a condition imposed on our Disney resort stays that states that we are REQUIRED to open the door and allow an individual (Housekeeper, "Security" personnel, random Disney designate) inside to inspect the room upon demand. Anyone can pose as this person and we wouldn't really know the difference would we? Before, when someone knocked, we could decline to open the door. Now we are required to open it and allow this person in, immediately. Disney is very clear about saying those are the conditions that they are imposing.

So I ask you what is to stop someone with ill intent from taking advantage of this new requirement. The fact that it can happen is enough to make people feel uneasy. The fact that people will have to submit to these "security" inspections at ANY time by legitimate Disney personnel is also not making people feel that their privacy is being respected.

You personally may not understand this or find this to be a problem. It would help if you could understand that other people do.

It's really that simple.

Well said!

 

[Jennasis]

Yes, absolutely. Look it up yourself.



It only takes 1 incidence to realize that "Only security or housekeeping will have a valid universal key to access a guest room." is unrealistic thinking. We don't need "hoards of reports of this happening" to comprehend that people that wish to enter your room have the means to do so by using the same means that housekeeping/security would get into your room. Criminals would gain entry by defeating the card reader. From inside your room you wouldn't have the ability to detect the difference between a criminal or a legitimate Disney staffer.

Again, Google how to do this if you don't believe me.



That would be correct.




This new rule has every bearing as we are concerned that Cast Members are demanding access to the room that a guest is occupying. Your supposition that "Only security or housekeeping will have a valid universal key to access a guest room." is not a correct assumption. Implying that people will be safe if they insist that a "master Key" be used is not always correct.

Also if the intent of the person criminally gaining access to the room is to harm another person then they wouldn't necessarily choose an empty room.

So this thinking of yours that "Only security or housekeeping will have a valid universal key to access a guest room." is not correct, nor is it the most important point of concern. The concern is the intrusion into the hotel room by anyone when it is unwanted.

We now have a condition imposed on our Disney resort stays that states that we are REQUIRED to open the door and allow an individual (Housekeeper, "Security" personnel, random Disney designate) inside to inspect the room upon demand. Anyone can pose as this person and we wouldn't really know the difference would we? Before, when someone knocked, we could decline to open the door. Now we are required to open it and allow this person in, immediately. Disney is very clear about saying those are the conditions that they are imposing.

So I ask you what is to stop someone with ill intent from taking advantage of this new requirement. The fact that it can happen is enough to make people feel uneasy. The fact that people will have to submit to these "security" inspections at ANY time by legitimate Disney personnel is also not making people feel that their privacy is being respected.

You personally may not understand this or find this to be a problem. It would help if you could understand that other people do.

It's really that simple.

~NM

The new policy changes nothing. Somebody with the ability to bypass the room door key mechanism has the same exact capability to do so now, posing as a CM or not, as they did before the new policy.

I already said I understand why others may have a problem with the policy. BUT SINCE THEY ARE DOING IT WITH OR WITHOUT OUR "LIKING IT", if you are going to go on a trip to Disney and they come a-knocking something you could do if you are worried that the person asking for access is not legit is to ask them to open the door themselves (with the security latch on if that helps you feel a teensy bit safer).

It's happening. This is an option. There are other things you can do. Or, you can choose to spend your vacation dollars elsewhere.

 

[marikujawa]

You are seriously worried about this happening? This is a rapant issue?

Have you been reading this thread?

Yes, absolutely. Look it up yourself.



It only takes 1 incidence to realize that "Only security or housekeeping will have a valid universal key to access a guest room." is unrealistic thinking. We don't need "hoards of reports of this happening" to comprehend that people that wish to enter your room have the means to do so by using the same means that housekeeping/security would get into your room. Criminals would gain entry by defeating the card reader. From inside your room you wouldn't have the ability to detect the difference between a criminal or a legitimate Disney staffer.

Again, Google how to do this if you don't believe me.



That would be correct.




This new rule has every bearing as we are concerned that Cast Members are demanding access to the room that a guest is occupying. Your supposition that "Only security or housekeeping will have a valid universal key to access a guest room." is not a correct assumption. Implying that people will be safe if they insist that a "master Key" be used is not always correct.

Also if the intent of the person criminally gaining access to the room is to harm another person then they wouldn't necessarily choose an empty room.

So this thinking of yours that "Only security or housekeeping will have a valid universal key to access a guest room." is not correct, nor is it the most important point of concern. The concern is the intrusion into the hotel room by anyone when it is unwanted.

We now have a condition imposed on our Disney resort stays that states that we are REQUIRED to open the door and allow an individual (Housekeeper, "Security" personnel, random Disney designate) inside to inspect the room upon demand. Anyone can pose as this person and we wouldn't really know the difference would we? Before, when someone knocked, we could decline to open the door. Now we are required to open it and allow this person in, immediately. Disney is very clear about saying those are the conditions that they are imposing.

So I ask you what is to stop someone with ill intent from taking advantage of this new requirement. The fact that it can happen is enough to make people feel uneasy. The fact that people will have to submit to these "security" inspections at ANY time by legitimate Disney personnel is also not making people feel that their privacy is being respected.

You personally may not understand this or find this to be a problem. It would help if you could understand that other people do.

It's really that simple.

~NM

But you’re not required to do anything if you choose to stay somewhere other than a Disney resort. You absolutely have a choice.

 

[cindybelle90]

Warning- this is long, and it’s dealing with the new “security measure” in place.

I am staying at the Grand Floridian in the main building. I came back from the AK about 2 hours ago because I had a headache (my family stayed at the park.) I returned to my room and saw the housekeeping cart a couple of doors down. I noted my room had not been made up, so I went in search of the housekeeper. I said I was going to rest and did not need service; the housekeeper ascertained my room number, double-checked my need for towels/toiletries etc., and wished me well. I went to my room, bolted and dead-locked the door, undressed and got in bed.

I awoke to someone tapping on my door. I figured it must be next door since I had declined housekeeping. I nodded back off. A short while later I had a more insistent knocking and a voice saying “housekeeping.” I jumped out of bed, dressed, (all the while, someone is knocking insistently on my door), and was saying, “hold on” and “just a moment.” The knocking became MORE insistent in spite of my answering. When I opened the door there was a man there asking if everything was okay. I was still in a haze from having been sleeping and thanked him, but told him I did not need housekeeping and I had already told the housekeeper I would be napping. I was told he was sent from the main office (???) to inspect my room for security reasons. I must have looked at him like he had two heads because he said “I’m allowed in the room.” Now, two things - I am a woman in the room by myself with a stranger at the door telling me he was allowed in, and I had the door wide open and he could see all the way into the room. The man then told me it was for my security (again, ???) and walked by me into the room!!! He began asking if my lights worked (???) and if I needed anything. He never looked in the closet, looked in the bathroom, looked in the sink area, or looked under the desk. Essentially, if he was there for security, he did a fairly sucktastic job.

Now, I have many problems with the whole situation. I am furious as this was invasive and worthless. I am horrified as I was completely naked in my hotel room seconds before this man entered. I am terrified because I have three daughters who are old enough to be in and out of the room on their own and what if one of them had been in here instead of me.

I am a huge Disney fan, but this is over the line. Yes, Disney has the right to come in the room, and I understand that. That said, my behavior (and that of my party) has not been unusual, we are in the main building so we’re in continuous contact with staff, AND I made the housekeeping staff aware of my issue. I do intend to complain, and while I won’t say “I’ll never stay at Disney again,” I will be honest and say that I am completely shaken and don’t feel comfortable in my hotel room at this point - and that is unacceptable.

For those here or coming down, take the warning seriously; do your best to have two people in the room at all times.

Sorry that this happened to you! I agree that you should report this to GF Management and write Disney an email. The feedback Disney receives will (hopefully) result in some much needed changes to this policy.

I think it was @WebmasterCorey who mentioned during the DIS Unplugged discussion on this topic about posting a handmade sign on the door saying "Taking a nap, please come back in ___ minutes/hours." or something to that effect. Has anyone tried this? If so, what was your experience like?

 

[MermaidMommy]

My husband and I discussed this at dinner tonight. Our biggest concern is that our DD (20) and her friend (19) will have their own room. We don’t want them to be stressed out and worried about a stranger entering their room. Until now, I had no concerns about them being on their own.
We will be spending the mornings in the parks with them and meeting them for dinner every night except for our anniversary. They will be on their own for the rest of the time.
DH suggested that when we check in, we request housekeeping in the morning while we are all guaranteed to be out. The afternoons might be for napping or swimming depending on how we feel.
We want housekeeping daily. On our last trip we missed out on housekeeping 3 times because they didn’t get to us until we were back from the parks and napping. It was annoying because we wanted our room cleaned. We ran out of toilet paper and it was almost impossible to get it. We requested it from housekeeping and it took more than a day to get it.
I just want to RELAX and have a wonderful 25th Anniversary in WDW. I want my daughter and her friend to feel safe and have a blast. I don’t think that is too much to ask.

We’ve had good luck with calling housekeeping in the morning and asking for them to come by a specific time. Our last trip, our room was at the ends of the Earth at AKL, and I think we were honestly the last hall to get serviced every day. So, on days we knew we’d be taking a break during the afternoon, we called before we left for the parks and told them we’d be coming back to the room for an afternoon nap, and could they please service the room in the morning. It worked every time.

 

[Betty Rohrer]

If someone has ill intentions, standing in the doorway won't protect you. Especially, if you are a small woman or child....easily knocked to the ground


I don't want to be hassled or inconvenienced on a daily basis. Do NOT send someone to bang on my door, if I ask housekeeping to come back later. And, do NOT continue pounding or enter, if I'm unable to answer promptly. Lastly, do NOT disturb us, during nap time or early in the morning. Really..not a ridiculous request. IMO Another thing..increase in our DVC dues for this intrusion.

if you look on line you can find how to bypass the bar inside lock very easily as in seconds so if CM says they will come in might be best idea to let in and I am not talking about breaking door down. someone with ill intentions will most likely know how to do this also

 

[TLSnell1981]

if you look on line you can find how to bypass the bar inside lock very easily as in seconds so if CM says they will come in might be best idea to let in and I am not talking about breaking door down. someone with ill intentions will most likely know how to do this also

Some of the incidents are quite disturbing IMHO...totally unacceptable. Knocking incessantly and demanding immediate access without a valid reason for the urgency? Just wow!! I'm also aware of their ability to enter my room at will, however inappropriate (again MO). It might be difficult to answer in a timely fashion, if I'm dressing, sleeping, bathing or having personal time with DH. Can't always hear someone at the door when the bedroom or bathroom door is closed. Let's hope, Disney finds a way to provide "security checks" without being offensive and so intrusive.

 

[RockAndRollBallerina]

In reading some of the stories in regards to the security checks in the rooms. I honestly feel like the better way to go with this; is simply checking the contents of every single piece of luggage that is brought on to on property resorts. They could even do it the way cruise ships do. You hold onto a carry on bag with things you may need until you get your other luggage back; this one goes through a scanner airport security style. Then you go through a metal detector. Meanwhile, your other bags get taken to another location at the resort you're staying at to get screened. As long as it has nothing in it that they don't want in the rooms, and on their properties; it's then delivered to your room a few hours later. This way nothing that could seriously hurt people, if not worse; is in any room.

 

[LifeWithLouie]

In an upcoming vacation, we have three adults and two toddlers aged 2 years old staying in a family Suite. If it should ever happen that the three adults are in different areas of the suite, and someone opens the door either scaring those two toddlers or allows those toddlers to run out into the Hall... I will be calling the police. There is no way that that is going to happen with my grandchildren. No. Way.

 

[bluejasmine]

Once she explained to the call center, they could have connected her to the front desk.

If the call center CM doesn't want to, ask to speak to their manager, because they can get you to the front desk.

A nasty situation with some guy pounding on the door...

I worked at the DRC we don't have a way to connect calls to the resorts.

 

[AndreaA]

It’s quite aggravating to see people saying “if you don’t like the new policy, just stay somewhere else.”

For one thing, it feels like the sort of snide, condescending thing someone says when they would really prefer someone else just leave.

For another thing, that sort of complacency and acceptance is bad for EVERYONE. I guarantee that if every guest spoke up about this issue and voiced displeasure with the ridiculous and pointless new procedure, then Disney WOULD change - and FAST. But when some people are wishy-washy about it and willing to accept the poor treatment, then Disney has no impetus to change. It’s the same way so many other little changes by Disney have chipped away at the overal Disney experience.

 

[bluejasmine]

I hope they have this all smoothed out by Sept, we take daily afternoon breaks plus are taking one day off from the parks, we are two adults on a romantic anniversary trip so while we plan on bolting the door with the latch and the lock I hope that it doesn't ruin the romantic mood lol

I don't feel we should have to change the way we vacation, we choose to stay in deluxes on the monorail line to have the convenience of taking afternoon breaks to make it a more relaxed vacation, it sounds as if Disney really expects their guests to stay in the park from morning to night which isn't the case, what about the families who come back for their children to nap? There has to be a better way to handle this, Im telling you, mark my words A lawsuit will emerge from this..Im sure Disney consulted with their attys before starting this but the way its being handled doesn't seem to be in protection of the guest at all, in truth it sounds like they may end up loosing some resort business before its said and done, more ppl will stay off site..

BTW I work for Homeland Security now at one of the FLETC sites we eat breath and live on ways to protect and avoid domestic terrorism, so I know how important this is but seriously there are better ways..

I just emailed guest services asking what their general procedure is suppose to be and how that is suppose to effect guests who take afternoon breaks so hopefully we can get some clarification