ah10is
DIS Veteran
- Joined
- Mar 16, 2013
For those with mobility issues and in an electric scooter.....watch the weather. We had a major issue happen while we were there with the Magic Kingdom Train!
We got on at the MK train at the Fantacyland Station and were told that we would have to leave my mom's EVC there and do the whole loop back. Which was fine ..... however by the time the train got to the Frontierland station.....we were all told we had to get off the train as there was some storms in the area. Big problem! My mom has a degenerative back disease and is 90 degrees bent over and can't walk any distance. Now her scooter is all the way back in Fantacyland where we were told to leave it and where we were told we would be brought back to. We were offered no assistance by any of the cast members in getting back to her mobility device that we were told to leave in Fantacyland. I finally tracked down a wheel chair and pushed her all the way back to the Fanacyland station which took a better part of an hour. While pushing her all the way back, I aggravated a leg injury that I already had further! I spent the next 6 days of our trip limping pretty badly and finally broke down & had to rent a park EVC for myself on the last day! Also to note....it did not rain, thunder etc. during that hour it took to wheel mom all the way back to her EVC.
We did get a call from Disney's Communications Services after we were told to email them about what happened and got 2 any time FP each for each day of the rest of our trip. But I really wanted it stressed to them, that if they are going to have people who use mobility devices leave them at the station, then they need to offer some sort of assistance to get people back to them if they are told they have to disembark at a different station!
We got on at the MK train at the Fantacyland Station and were told that we would have to leave my mom's EVC there and do the whole loop back. Which was fine ..... however by the time the train got to the Frontierland station.....we were all told we had to get off the train as there was some storms in the area. Big problem! My mom has a degenerative back disease and is 90 degrees bent over and can't walk any distance. Now her scooter is all the way back in Fantacyland where we were told to leave it and where we were told we would be brought back to. We were offered no assistance by any of the cast members in getting back to her mobility device that we were told to leave in Fantacyland. I finally tracked down a wheel chair and pushed her all the way back to the Fanacyland station which took a better part of an hour. While pushing her all the way back, I aggravated a leg injury that I already had further! I spent the next 6 days of our trip limping pretty badly and finally broke down & had to rent a park EVC for myself on the last day! Also to note....it did not rain, thunder etc. during that hour it took to wheel mom all the way back to her EVC.
We did get a call from Disney's Communications Services after we were told to email them about what happened and got 2 any time FP each for each day of the rest of our trip. But I really wanted it stressed to them, that if they are going to have people who use mobility devices leave them at the station, then they need to offer some sort of assistance to get people back to them if they are told they have to disembark at a different station!