***MyMagic+ & FastPass+ Official Information & FAQ Thread***

[pickles]

The battery in my DHs MB died while we were there. The CMs replaced the band with one the same color as his customized band, blue. Of course this one didn't have his name on it.

I just got my bands today..I ordered before the cut off date and they got the color right but I don't see our names on the band? It showed I put them on there on MDE

does someone have a pic of theirs with their name? bit bummed my name isn't there.

 

[jmrothermel]

I just got my bands today..I ordered before the cut off date and they got the color right but I don't see our names on the band? It showed I put them on there on MDE does someone have a pic of theirs with their name? bit bummed my name isn't there.

They're on the inside of the band where the mickey head is....on the grey side. where you find the band info.

 

[smitch425]

I just got my bands today..I ordered before the cut off date and they got the color right but I don't see our names on the band? It showed I put them on there on MDE

does someone have a pic of theirs with their name? bit bummed my name isn't there.

Flip it over.

 

[pickles]

They're on the inside of the band where the mickey head is....on the grey side. where you find the band info.

thanks! will go look!

 

[Lorilais_mommie]

Flip it over.

Yup! They should be on the inside... For safety I would hope?

 

[suetoo]

No you aren't suppose to cut it to fit. If your wrist is small the outside of the band can come off to make the overall strap smaller.

I did cut mine at Smitch's advice....worked great!

 

[smitch425]

Are you supposed to cut the bands off to size? If you do that do they have any problems with irritation where it was cut off?

You can peel the grey part off, or you can do what I did and cut it to size. I didn't want to lose the grey edging, so I cut it down. I practiced a couple of holes bigger before I cut it to the size I wanted. It looks great, and is very comfortable. Here is a pic...

I did cut mine at Smitch's advice....worked great!

Glad it worked for you, too!

 

[wendy1974]

I might be asking a question that has been asked on this thread before (ok, I probably am!). Anyway, I scanned the thread and didn't find the answer. We're getting magic bands but I am wondering if we still get a KTTW card that can be used to get regular Fast Passes?

 

[smitch425]

I might be asking a question that has been asked on this thread before (ok, I probably am!). Anyway, I scanned the thread and didn't find the answer. We're getting magic bands but I am wondering if we still get a KTTW card that can be used to get regular Fast Passes?

Currently, yes. You may or may not get them automatically at check in, but if you would like to have them, just ask the CM at check in.

 

[couchpotato]

Got our Mickey Mail today!! Next up, Magic Bands!!! So excited!!

When is your trip? We are going in December and I am trying to get an idea of when we might get the bands, be eligible to book fast pass+, etc.

Another question, I have a MDE account and our package is there under reservations, but the tickets don't show under tickets. Does anyone have any suggestions?

 

[chmurf]

So although all these extra bands are wasteful, it isn't likely as big a problem as it appears. Plus they'll just roll the cost of the bands into the cost of the room.

I also wonder if those extra bands were not meant to be from the start.

it could help measure the capacity to manufacture, process and ship MBs on a larger scale.
All in all, when (and if) fully rolled out, Disney will have to manufature (or a contractor) and send a few thousands MB each and everyday
(granted that, ballpark figues give us that a guest will visit for an average of 5 days, and that there are 16M guests per year at MK with each guest visiting at least once, there will be 8700+ MBs sent out each and every single day)
that is, of course if every guest, onsite, offsite or local, gets a MB prior to their visit.

I don't imagine that Disney would lose an opportunity to test if they are able to process this much MBs and order in a timely fashion before going live. And even if double bookings remain marginal, they, and split stays as well, have made the demand, even a wee bit, bigger, as well as the stress on the "production line"

 

[Simba77]

doconeill beat me to it- exactly what i would have said. Basically without a removable battery how do you know until you get there and are angry it doesn't work that the battery is dead?

the $50 replacement is just because they can- like 10 cent text messages. This TINY company - sells basically 2 things that are similar to the bluetooth side of the device (assuming the long rang is bluetooth) https://www.sticknfind.com/ 2 for $50. that's with a replaceable battery which costs more. And also they aren't disney buying a few million a year. Disney is going to pay much less. The NFC part is probably under a buck each too since you can buy NFC stickers for retail at ~$1.

So at best they're only charging you double their cost- I'd bet it's way worse than that too.

The bands work fine with a dead battery, just like a KTTW card. The only function of the bands that requires a battery is the long range function which isn't a necessity (it's only for detecting you at a rage of 10-15 feet for things like Disney being able to find you at your table at BOG restaurant or a character knowing your name as you pass near them, for example).

Theoretically, the bands can last indefinitely with just the RFID close-range function (tap-to-read), as that element needs no battery.

The $50 replacement charge is just to encourage people to make sure they take good care of the bands and watch their children with them, rather than making them priced to be disposable. In the event that a band stops working, they'll replace it for free. It's only lost bands they claim to charge you for (after the first free replacement).

 

[kat6724]

When is your trip? We are going in December and I am trying to get an idea of when we might get the bands, be eligible to book fast pass+, etc.

I think typically it's around the 60 day mark that it appears on your MDE but I don't know what they have planned for December yet. We are going October 21st-Nov 1st. Our last day to customize the bands is tomorrow (!!!) so we should have them by next week!! Maybe sooner but since tomorrow is a Saturday I'm not really expecting them then! Unless people have had luck getting their bands on Saturdays? Anyone???

 

[vleeth]

I'd hold on for sure. Apparently it's possible if you convert a paper ticket to a RFID ticket at a guest relations booth that the 'extra's will increase back to the maximum value if you have used any to date.

Also they will be able to tell you what is left on the pass at that time.

The plus options you use get added back on?

 

[ddluvsdisney]

I have a question about registering tickets ( APs) on the MDE site. My DH and I both have an account. Should I register my ticket on my account and his on his account?? How about the kids? Not sure if they should all be linked to just one. From what I'm reading its sounds like all being on one would be easier. ??? Not really sure how this works.


Sent from my iPad using DISBoards

 

[parrotheadlois]

We got our bands this week (Tuesday I think). we were having difficulty adding our APs to them. Even a call to Disney IT didn't help. We don't have smart phones or whatever. but yesterday it occurred to me that my niece probably did - she's in Illinois, I'm in NJ - I scanned a copy of our passes and sent them to her, within minutes!! I got an email from Disney that our passes were added!!!! She was able to scan them with her phone. I was thrilled, now we're able to coordinate our fast-passes with my niece's. We're all going in October me, DH, my sister, my BIL, my niece (her DH) and their 3 little girls (first trip to WDW!!!). All our plans are now linked!! So exciting to be able to make these plans and share with our family! oh, my sister and BIL - live in NY - and yet we can all coordinate plans as if we were in the same room!!! yippee!

 

[ddluvsdisney]

We got our bands this week (Tuesday I think). we were having difficulty adding our APs to them. Even a call to Disney IT didn't help. We don't have smart phones or whatever. but yesterday it occurred to me that my niece probably did - she's in Illinois, I'm in NJ - I scanned a copy of our passes and sent them to her, within minutes!! I got an email from Disney that our passes were added!!!! She was able to scan them with her phone. I was thrilled, now we're able to coordinate our fast-passes with my niece's. We're all going in October me, DH, my sister, my BIL, my niece (her DH) and their 3 little girls (first trip to WDW!!!). All our plans are now linked!! So exciting to be able to make these plans and share with our family! oh, my sister and BIL - live in NY - and yet we can all coordinate plans as if we were in the same room!!! yippee!

That sounds really cool. That's a great feature.

Sent from my iPad using DISBoards

 

[doconeill]

The bands work fine with a dead battery, just like a KTTW card. The only function of the bands that requires a battery is the long range function which isn't a necessity (it's only for detecting you at a rage of 10-15 feet for things like Disney being able to find you at your table at BOG restaurant or a character knowing your name as you pass near them, for example).

Theoretically, the bands can last indefinitely with just the RFID close-range function (tap-to-read), as that element needs no battery.

All correct. The problem is you wouldn't know if the battery was dead unless you could either test it, or know that all the "extra experiences" weren't working specifically for you.

If they replace for every resort stay, then the only guests who might run into an issue are AP holders who don't stay on site (a lot of locals) and frequent offsite guests who purchase them.

 

[ccjmjzh]

I have a reservation for November, staying on property. The reservation was booked through Disney World directly, as a package with room, tickets, and free dining.

On MDE online, in the "my reservations" section, I can see tickets for each member of my party (13 of us, in three reservations).

In the MDE app, I see no tickets at all, for any of the 13 of us. It doesn't matter which account of the three we are logged in to, the tickets are not visible at all on the app.

Does anyone else who booked tickets as part of a package see the same thing as me?

I talked to tech support today, and the CM was super unhelpful. He said it was a known issue, and offered zero solutions, though he did confirm that I would NOT be able to use the app for FP+ (assuming it opens up for November stays) if our tickets don't show. I have never seen anything on here (and I've been stalking all of he relevant threads for weeks) leading me to believe that tickets as part of a package would be a problem. UT tickets, old tickets, vouchers, will call, etc., yes. Tickets purchased directly from WDWTC as part of a package, no.

 

[Tigger1021]

Unfortunately I have had nothing but problems with the MDE app. I booked dining on there that hasn't shown (but shows on wdw.com/reservations); my tickets show up but resort doesn't (booked through DVC). Every time in try to link resort or dining it tells me it's already linked and cannot do it again :/... Last night I linked my wife to me and it shows completely different (but valid) dining reservations that I booked on hers that don't show on mine. I have called numerous times to get it resolved with no luck. The saving grace is that on wdw.com/reservations everything shows...to me so far the app is a bust!