BigredNole
DIS Veteran
- Joined
- Aug 17, 2007
We returned last night from a week stay at OKW. We had a ton of fun considering. I will detail all that went on and what put a massive damper on the trip as well.
First, lets get the ABSOLUTE WORST PART OF A WDW VACATION...the 100% broken bus transportation system. I will be escalating this issue through complaints until I get someone in charge again. This is the reason we stopped flying down and ultimately the reason we stay offsite. In 6 years nothing has changed. From room door to park entry, we spent over 20 hours in a week vacation through transportation. When you consider that to "waking hours", that is 1.25 days of a 7 day trip. Below is a door to park entry comparison for offsite with a car vs OKW w/ buses
Note: These are averaged commute times. This was based off our 2-week offsite stay over the Summer vs this past week at OKW.
MK: Offsite 45 minutes; OKW 65 minutes
Epcot: Offsite 18 minutes; OKW 50 minutes (we had 2 waits of 75 minutes)
AK: Offiste 17 minutes; OKW 36 minutes
DHS: Offsite 12 minutes; OKW 32 minutes
It is absolutely atrocious the amount of money they charge to make you wait on their transportation. When you complain to the Bell desk the amount of time waiting, they say "One will be here shortly". Nothing is worse than a canned answer. The answer should be: "I'm sorry the wait has exceeded or estimates. I am calling the dispatch center to have a bus immediately dispatched or altered." While waiting at the Hospitality House at the 60 minute mark after about 10 families complained about the wait, they said they could not provide vouchers for taxis for everyone. At this time 3, yes 3, buses were queued at the Hospitality House with NOT ONE PERSON on any of them for Disney Springs. They could have easily stopped one, talked to the driver, gotten with Dispatch, and altered the destination of that bus to Epcot. Nope, they could not do that. They asked us to see who deserves a taxi the most. Really!?!?!?! You want your guests to discuss among themselves who deserves a taxi voucher more than the other one? No!!! Dispatch a fleet of Minnie Taxis to handle the situation. There were 5 of them sitting right there in the parking lot to begin with.
Some people may not care for how much time of their life someone else wastes, but it does to me. 20 hours at WDW is about $250 per person between resort, tickets, and everything else. I know how much of my disposable income a Disney vacation takes and it is no small amount. To have almost 15% of it thrown away by Disney is ridiculous.
First, lets get the ABSOLUTE WORST PART OF A WDW VACATION...the 100% broken bus transportation system. I will be escalating this issue through complaints until I get someone in charge again. This is the reason we stopped flying down and ultimately the reason we stay offsite. In 6 years nothing has changed. From room door to park entry, we spent over 20 hours in a week vacation through transportation. When you consider that to "waking hours", that is 1.25 days of a 7 day trip. Below is a door to park entry comparison for offsite with a car vs OKW w/ buses
Note: These are averaged commute times. This was based off our 2-week offsite stay over the Summer vs this past week at OKW.
MK: Offsite 45 minutes; OKW 65 minutes
Epcot: Offsite 18 minutes; OKW 50 minutes (we had 2 waits of 75 minutes)
AK: Offiste 17 minutes; OKW 36 minutes
DHS: Offsite 12 minutes; OKW 32 minutes
It is absolutely atrocious the amount of money they charge to make you wait on their transportation. When you complain to the Bell desk the amount of time waiting, they say "One will be here shortly". Nothing is worse than a canned answer. The answer should be: "I'm sorry the wait has exceeded or estimates. I am calling the dispatch center to have a bus immediately dispatched or altered." While waiting at the Hospitality House at the 60 minute mark after about 10 families complained about the wait, they said they could not provide vouchers for taxis for everyone. At this time 3, yes 3, buses were queued at the Hospitality House with NOT ONE PERSON on any of them for Disney Springs. They could have easily stopped one, talked to the driver, gotten with Dispatch, and altered the destination of that bus to Epcot. Nope, they could not do that. They asked us to see who deserves a taxi the most. Really!?!?!?! You want your guests to discuss among themselves who deserves a taxi voucher more than the other one? No!!! Dispatch a fleet of Minnie Taxis to handle the situation. There were 5 of them sitting right there in the parking lot to begin with.
Some people may not care for how much time of their life someone else wastes, but it does to me. 20 hours at WDW is about $250 per person between resort, tickets, and everything else. I know how much of my disposable income a Disney vacation takes and it is no small amount. To have almost 15% of it thrown away by Disney is ridiculous.
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