Walt Disney World SWAN, DOLPHIN & SWAN RESERVE RESORTS Information & Questions

@maui2k5 wow that is really disappointing in Costco Travel. Seems like they should have been the ones picking up the phone to call Swan to work things out on your behalf. We had no issues with our Costco Travel tripto the Swan. But that is very disappointing, please let us know how they handle things when they get home. I hope they have a great rest of their trip.
 
The manager at the Swan has taken care of DD and DGS. They are moving them to an Epcot view with a balcony today. Very pleased with Swan. Not so much with Costco. My thoughts are that the problem was Costco's fault. Both are blaming each other but the Swan showed great customer service where Costco did nothing to help. DD said she will deal with Costco when she gets home. Will think long and hard before I book travel through them again. But would not hesitate to stay at the Swan again.

Write to the Swan's manager and let them know how pleased you are with how the Swan handled things and that they've earned your continued business. I've always liked the Swan's personalized service and try to let them know whenever I feel they've gone above and beyond -- I want them to know that it's appreciated since I want them to continue to treat customer's that way.
 
Just back and a bunch of great and some not so great stuff to report:

WARNING - STRONG OPINIONS INCLUDED and SUMMARY at the bottom

Stayed at Dolphin from Monday 5/13 until Saturday 5/18. Just the wife and I for this trip, kids stayed at home.

Pros:
We arrived late Monday night and got an Uber from the airport for less than $30. We went to the check-in desk and gave them my information. The young gentleman working there tells me that they have a nice double bed room all ready for us. I kindly informed him that we had booked and confirmed a king bed, so he went back to his monitor. He comes back and says "good news, we can upgrade you to a suite for only $70 per night, it usually costs $100". I tell him no thanks, it's just the wife and me and we don't need the extra room. He goes back to his monitor, and two minutes later announces "good news, the upgrade will be complimentary". Okay, this sounds good, so we take it and are off to room 8093 in the East Wing. We were upgraded to a Swan Suite (what is pictured here: https://www.swandolphin.com/accommodations/swan_suites.html) which was really nice. Definitely my first hotel room with a full walk in closet. Would have been 20 times more awesome if the boys were with us and we needed the space. It was a bit of overkill for us, but I'm not complaining.

Cons:
This infestation that Florida has with the "love bugs" is currently terrible at the Swolphin Pool. These bugs, while harmless, are everywhere. You pretty much can't eat outside (not that people weren't eating, but I considered it completely disgusting to do so) and can't leave a drink uncovered. They said they are 2-3 weeks into it and they usually go away in 3-5 weeks, so hopefully for anyone going soon they will be gone quickly.

Here is a quick update by day:

Monday night - Walked over to the Boardwalk. It was completely dead. Got a small pizza and a drink each. Hit the Dolphin lobby bar which was absolutely packed with a bunch of conference goers. Had a few beers at the bar and got a 6pack to go at closing time.

Tuesday - Made it to the pool for 15 minutes before the storm came around 11am. That's okay, we opted for some afternoon adult time in the room followed by a nap. Win-win for me. Got ice cream from the Fountain for the walk to Epcot Tuesday night where we watched the Short Films (same ones as we saw in November), did Soarin, ate at Via Napoli (4.5 out of 5 stars), and then had many drinks in many countries. Highlights as usual were the Grey Goose slushies in France and the margaritas from the indoor Tequila place in Mexico. Also rode the Frozen ride (not impressed) since our boys will never ride it. Walked back past the Boardwalk and it was empty again. Got one drink each and called it.

Wednesday - Swolphin pool from ~10-4, which included 3 buckets of beers. Got ice cream at the Fountain before heading to DHS that night. Rode Slinky Dog, Toy Story Mania, ate at Mama Melrose (3.5/5 stars), rode Aerosmith, saw the new Lightning McQueen show (what a waste) and saw Fantasmic which was absolutely packed. Called it an early night to get ready for our tour the next morning.

Thursday - MK for Keys to the Kingdom tour from 10-3. Was very worth it and we enjoyed every minute and part of it. Only thing was it was hot, very hot. After a break in the room, got ice cream at the Fountain then got to the Swolphin pool around 5:30 and were only able to score one bucket of beers before the servers all left. This made no sense to me. Why not keep 1 or 2 of them on to serve the many people still there? Anyway, relaxed for a while and then back to the room to shower and change. Went to Epcot for a 8:45 reservation at Le Cellier (4.5/5 stars). Walked out of a mostly empty Epcot at 10pm, but while walking from Canada to the International Gateway we passed a bumping party at some building that was hidden to our right by some doors. Lots of people back there. Not sure what it was though. Walked through the Boardwalk and it was dead.

Friday - Swolphin pool from ~10-4, which included 3 buckets of beers (are you sensing a theme here?). Took an Uber to eat at Carabba's (4.0/5 stars) because we really like it for a chain restaurant and there aren't any in Pittsburgh. I got the trio (chicken parm, lasagna and fettucine alfredo) and managed to fit in a few more beers. Then we took an Uber to AK. Used FPs for the Safari and for FoP which is still our favorite ride anywhere. First bus was for the Boardwalk so we took that. Surprise to all, the Boardwalk was completely packed. I guess it is a weekend hangout. Anyway, got a couple of drinks and then headed back to figure out what we would do for the last day.

Saturday - We were able to negotiate a 1:30pm late checkout, but ended up not using it. If we could have gotten 3pm or later, we would have come back to the room to shower and change, but with a late flight we wanted as much pool time as possible. So we checked out around 10am, then Swolphin pool from ~10-4, which included, you guessed it, 3 buckets of beers. Showered in the locker room at the Dolphin fitness center, and caught an Uber to the airport for the 7:55 flight home.

My wife and I do an adults only trip every May. Sometimes just us, sometimes we invite other couples. Sometimes we go to Disney (had APs this year so made sense) while other times we stay at the Sheraton LBV and lounge around the pool all day everyday. We are fortunate to be able to Disney and a bunch of other cool trips frequently with the kids, but this is the trip I look forward to every year and it has yet to disappoint.

SUMMARY:
Food - Via Napoli and Le Cellier awesome, Mama Melrose ok, Fountain ice cream awesome, all other food at Dolphin mediocre
Parks - Not very crowded overall
Tour - Keys to the Kingdom - would highly recommend it
Beer - many buckets were consumed
No kids trips - worth every penny and second
 
@GoofyDad_4427 thanks for the trip report, I enjoyed reading it. Nice on the room upgrade, guessing they were all out of Kings so you scored. Just my wife and I next Feb and we're looking forward to it very much.
 


Just back and a bunch of great and some not so great stuff to report:

WARNING - STRONG OPINIONS INCLUDED and SUMMARY at the bottom

Stayed at Dolphin from Monday 5/13 until Saturday 5/18. Just the wife and I for this trip, kids stayed at home.

Pros:
We arrived late Monday night and got an Uber from the airport for less than $30. We went to the check-in desk and gave them my information. The young gentleman working there tells me that they have a nice double bed room all ready for us. I kindly informed him that we had booked and confirmed a king bed, so he went back to his monitor. He comes back and says "good news, we can upgrade you to a suite for only $70 per night, it usually costs $100". I tell him no thanks, it's just the wife and me and we don't need the extra room. He goes back to his monitor, and two minutes later announces "good news, the upgrade will be complimentary". Okay, this sounds good, so we take it and are off to room 8093 in the East Wing. We were upgraded to a Swan Suite (what is pictured here: https://www.swandolphin.com/accommodations/swan_suites.html) which was really nice. Definitely my first hotel room with a full walk in closet. Would have been 20 times more awesome if the boys were with us and we needed the space. It was a bit of overkill for us, but I'm not complaining.

Cons:
This infestation that Florida has with the "love bugs" is currently terrible at the Swolphin Pool. These bugs, while harmless, are everywhere. You pretty much can't eat outside (not that people weren't eating, but I considered it completely disgusting to do so) and can't leave a drink uncovered. They said they are 2-3 weeks into it and they usually go away in 3-5 weeks, so hopefully for anyone going soon they will be gone quickly.

Here is a quick update by day:

Monday night - Walked over to the Boardwalk. It was completely dead. Got a small pizza and a drink each. Hit the Dolphin lobby bar which was absolutely packed with a bunch of conference goers. Had a few beers at the bar and got a 6pack to go at closing time.

Tuesday - Made it to the pool for 15 minutes before the storm came around 11am. That's okay, we opted for some afternoon adult time in the room followed by a nap. Win-win for me. Got ice cream from the Fountain for the walk to Epcot Tuesday night where we watched the Short Films (same ones as we saw in November), did Soarin, ate at Via Napoli (4.5 out of 5 stars), and then had many drinks in many countries. Highlights as usual were the Grey Goose slushies in France and the margaritas from the indoor Tequila place in Mexico. Also rode the Frozen ride (not impressed) since our boys will never ride it. Walked back past the Boardwalk and it was empty again. Got one drink each and called it.

Wednesday - Swolphin pool from ~10-4, which included 3 buckets of beers. Got ice cream at the Fountain before heading to DHS that night. Rode Slinky Dog, Toy Story Mania, ate at Mama Melrose (3.5/5 stars), rode Aerosmith, saw the new Lightning McQueen show (what a waste) and saw Fantasmic which was absolutely packed. Called it an early night to get ready for our tour the next morning.

Thursday - MK for Keys to the Kingdom tour from 10-3. Was very worth it and we enjoyed every minute and part of it. Only thing was it was hot, very hot. After a break in the room, got ice cream at the Fountain then got to the Swolphin pool around 5:30 and were only able to score one bucket of beers before the servers all left. This made no sense to me. Why not keep 1 or 2 of them on to serve the many people still there? Anyway, relaxed for a while and then back to the room to shower and change. Went to Epcot for a 8:45 reservation at Le Cellier (4.5/5 stars). Walked out of a mostly empty Epcot at 10pm, but while walking from Canada to the International Gateway we passed a bumping party at some building that was hidden to our right by some doors. Lots of people back there. Not sure what it was though. Walked through the Boardwalk and it was dead.

Friday - Swolphin pool from ~10-4, which included 3 buckets of beers (are you sensing a theme here?). Took an Uber to eat at Carabba's (4.0/5 stars) because we really like it for a chain restaurant and there aren't any in Pittsburgh. I got the trio (chicken parm, lasagna and fettucine alfredo) and managed to fit in a few more beers. Then we took an Uber to AK. Used FPs for the Safari and for FoP which is still our favorite ride anywhere. First bus was for the Boardwalk so we took that. Surprise to all, the Boardwalk was completely packed. I guess it is a weekend hangout. Anyway, got a couple of drinks and then headed back to figure out what we would do for the last day.

Saturday - We were able to negotiate a 1:30pm late checkout, but ended up not using it. If we could have gotten 3pm or later, we would have come back to the room to shower and change, but with a late flight we wanted as much pool time as possible. So we checked out around 10am, then Swolphin pool from ~10-4, which included, you guessed it, 3 buckets of beers. Showered in the locker room at the Dolphin fitness center, and caught an Uber to the airport for the 7:55 flight home.

My wife and I do an adults only trip every May. Sometimes just us, sometimes we invite other couples. Sometimes we go to Disney (had APs this year so made sense) while other times we stay at the Sheraton LBV and lounge around the pool all day everyday. We are fortunate to be able to Disney and a bunch of other cool trips frequently with the kids, but this is the trip I look forward to every year and it has yet to disappoint.

SUMMARY:
Food - Via Napoli and Le Cellier awesome, Mama Melrose ok, Fountain ice cream awesome, all other food at Dolphin mediocre
Parks - Not very crowded overall
Tour - Keys to the Kingdom - would highly recommend it
Beer - many buckets were consumed
No kids trips - worth every penny and second
Glad to see other from the Burgh enjoy the Swalphin as much as I do. It's my go to when staying on property anymore. Can't beat the food and beverage options there plus that pool area and Cabanas Pool Bar are the best.
 
Glad to see other from the Burgh enjoy the Swalphin as much as I do. It's my go to when staying on property anymore. Can't beat the food and beverage options there plus that pool area and Cabanas Pool Bar are the best.

One thing I forgot to mention. The speaker system at the Swolphin pool is ridiculously terrible. I think there was one operational speaker for the entire pool. If you weren't directly centered in the chairs across from the waterfall, you had no chance to hear anything. Also, the music played was pretty bad as well. It was like they put together a play list of a bunch of songs that never made a top 100 list in any genre.

In past trips the Pool Bar was a main hangout for us, but the bugs kept us away this year. I did not notice the bugs at all in the parks.
 
Just curious if anyone that stays at Swolphin can recommend any other nearby Marriotts? I love Swolphin but 50k points a night is a little too steep for me. I will definitely be back some day when I can catch a good cash deal but need another Marriott to hang my hat in for a points stay...
 


I am considering the Dolphin/Swan for next year for a short family trip but after many google searches there are a couple things I'm just not sure about. I am Marriott Bonvoy Platinum Elite (and will probably reach Titanium this year) so from what I understand breakfast will be complimentary at Garden Grove no matter which hotel we are in correct? Also, will we need to pay anything in addition on the weekend due to the character breakfast?

Lastly, I am just curious as to how common Elite upgrades are at these properties? As a platinum I'm usually upgraded to some extent so just curious if most have a good experience with that here? Thank you in advance! Since we want to focus on HS and Epcot next year staying here seems like a perfect choice especially with them being tied into Bonvoy now.
 
Just curious if anyone that stays at Swolphin can recommend any other nearby Marriotts? I love Swolphin but 50k points a night is a little too steep for me.
How important is the 60 day FastPass window? If it's not a big deal or you have APs I'd suggest checking out either the SpringHill Suites or TownePlace Suites Orlando at Flamingo Crossings, they are sister resorts. Some good reviews, they are not located in the mega cluster over by Disney Springs, they are over closer to Animal Kingdom. I have a night before my wife arrives and we go to POFQ and I'm planning on a night here.
 
Just curious if anyone that stays at Swolphin can recommend any other nearby Marriotts? I love Swolphin but 50k points a night is a little too steep for me. I will definitely be back some day when I can catch a good cash deal but need another Marriott to hang my hat in for a points stay...

I don’t know if it is a good use of points and it’s certainly not Swolphin level “resort-wise”, but we really enjoyed a couple of stays at the Towneplace Suites at Flamingo Crossings and I recommend it especially if you have a car. Here’s my full review: https://www.disboards.com/threads/towneplace-suites-by-marriott-flamingo-crossings-review.3713125/
 
Thanks for the review and report, GD. Sounds like a great trip. And great room upgrade also.
Just back and a bunch of great and some not so great stuff to report:

WARNING - STRONG OPINIONS INCLUDED and SUMMARY at the bottom

Stayed at Dolphin from Monday 5/13 until Saturday 5/18. Just the wife and I for this trip, kids stayed at home.

Pros:
We arrived late Monday night and got an Uber from the airport for less than $30. We went to the check-in desk and gave them my information. The young gentleman working there tells me that they have a nice double bed room all ready for us. I kindly informed him that we had booked and confirmed a king bed, so he went back to his monitor. He comes back and says "good news, we can upgrade you to a suite for only $70 per night, it usually costs $100". I tell him no thanks, it's just the wife and me and we don't need the extra room. He goes back to his monitor, and two minutes later announces "good news, the upgrade will be complimentary". Okay, this sounds good, so we take it and are off to room 8093 in the East Wing. We were upgraded to a Swan Suite (what is pictured here: https://www.swandolphin.com/accommodations/swan_suites.html) which was really nice. Definitely my first hotel room with a full walk in closet. Would have been 20 times more awesome if the boys were with us and we needed the space. It was a bit of overkill for us, but I'm not complaining.

Cons:
This infestation that Florida has with the "love bugs" is currently terrible at the Swolphin Pool. These bugs, while harmless, are everywhere. You pretty much can't eat outside (not that people weren't eating, but I considered it completely disgusting to do so) and can't leave a drink uncovered. They said they are 2-3 weeks into it and they usually go away in 3-5 weeks, so hopefully for anyone going soon they will be gone quickly.

Here is a quick update by day:

Monday night - Walked over to the Boardwalk. It was completely dead. Got a small pizza and a drink each. Hit the Dolphin lobby bar which was absolutely packed with a bunch of conference goers. Had a few beers at the bar and got a 6pack to go at closing time.

Tuesday - Made it to the pool for 15 minutes before the storm came around 11am. That's okay, we opted for some afternoon adult time in the room followed by a nap. Win-win for me. Got ice cream from the Fountain for the walk to Epcot Tuesday night where we watched the Short Films (same ones as we saw in November), did Soarin, ate at Via Napoli (4.5 out of 5 stars), and then had many drinks in many countries. Highlights as usual were the Grey Goose slushies in France and the margaritas from the indoor Tequila place in Mexico. Also rode the Frozen ride (not impressed) since our boys will never ride it. Walked back past the Boardwalk and it was empty again. Got one drink each and called it.

Wednesday - Swolphin pool from ~10-4, which included 3 buckets of beers. Got ice cream at the Fountain before heading to DHS that night. Rode Slinky Dog, Toy Story Mania, ate at Mama Melrose (3.5/5 stars), rode Aerosmith, saw the new Lightning McQueen show (what a waste) and saw Fantasmic which was absolutely packed. Called it an early night to get ready for our tour the next morning.

Thursday - MK for Keys to the Kingdom tour from 10-3. Was very worth it and we enjoyed every minute and part of it. Only thing was it was hot, very hot. After a break in the room, got ice cream at the Fountain then got to the Swolphin pool around 5:30 and were only able to score one bucket of beers before the servers all left. This made no sense to me. Why not keep 1 or 2 of them on to serve the many people still there? Anyway, relaxed for a while and then back to the room to shower and change. Went to Epcot for a 8:45 reservation at Le Cellier (4.5/5 stars). Walked out of a mostly empty Epcot at 10pm, but while walking from Canada to the International Gateway we passed a bumping party at some building that was hidden to our right by some doors. Lots of people back there. Not sure what it was though. Walked through the Boardwalk and it was dead.

Friday - Swolphin pool from ~10-4, which included 3 buckets of beers (are you sensing a theme here?). Took an Uber to eat at Carabba's (4.0/5 stars) because we really like it for a chain restaurant and there aren't any in Pittsburgh. I got the trio (chicken parm, lasagna and fettucine alfredo) and managed to fit in a few more beers. Then we took an Uber to AK. Used FPs for the Safari and for FoP which is still our favorite ride anywhere. First bus was for the Boardwalk so we took that. Surprise to all, the Boardwalk was completely packed. I guess it is a weekend hangout. Anyway, got a couple of drinks and then headed back to figure out what we would do for the last day.

Saturday - We were able to negotiate a 1:30pm late checkout, but ended up not using it. If we could have gotten 3pm or later, we would have come back to the room to shower and change, but with a late flight we wanted as much pool time as possible. So we checked out around 10am, then Swolphin pool from ~10-4, which included, you guessed it, 3 buckets of beers. Showered in the locker room at the Dolphin fitness center, and caught an Uber to the airport for the 7:55 flight home.

My wife and I do an adults only trip every May. Sometimes just us, sometimes we invite other couples. Sometimes we go to Disney (had APs this year so made sense) while other times we stay at the Sheraton LBV and lounge around the pool all day everyday. We are fortunate to be able to Disney and a bunch of other cool trips frequently with the kids, but this is the trip I look forward to every year and it has yet to disappoint.

SUMMARY:
Food - Via Napoli and Le Cellier awesome, Mama Melrose ok, Fountain ice cream awesome, all other food at Dolphin mediocre
Parks - Not very crowded overall
Tour - Keys to the Kingdom - would highly recommend it
Beer - many buckets were consumed
No kids trips - worth every penny and second
 
Just curious if anyone that stays at Swolphin can recommend any other nearby Marriotts? I love Swolphin but 50k points a night is a little too steep for me. I will definitely be back some day when I can catch a good cash deal but need another Marriott to hang my hat in for a points stay...

I'd recommend the Sheraton Lake Buena Vista. Have stayed there many times over the past few years. The location is great as its a very short car ride, or a couple dollar Uber ride to Disney Springs. There are also a lot of restaurants within walking distance, we usually spend a lot of time at the Millers Ale House across the street.
 
Hello! I'm checking into the Dolphin this Saturday and have a question about My Disney Experience — I was able to add my Dolphin reservation to MDE after I booked with no issues, but now for some reason the reservation has been un-linked and I can't seem to add it back (either says it can't find the reservation, or finds it but then gives me an error message when I try to add it). The reservation does still come up through Marriott fine, so I don't think there's been any actual changes to it, I think it's just a weird MDE glitch.

My question is: Is it worth dealing with the hassle of calling Disney to try and get it linked again? This is my first time staying at the Swalphin since MDE started, and I'm not sure how much of a benefit it is to have the reservation on MDE this close, since I already have my FP+ booked and obviously won't need it for things like charging to the room, etc. like you do at a Disney resort. Would it be helpful to have it linked for Extra Magic Hours, or can I just show my room key? I'm doing one night at POFQ at the end of my trip, so I do have one resort reservation linked to my account already.

Thanks!
 
I would call. It might still be in MDE but just not displaying, which would be good to know before you leave. MDE is notorious for that type of stuff. Routinely, like every other time I open MDE, one of my two fastpasses ( one for me, one for my husband) disappears. It reappears when you sign out and sign back in but it’s frustrating, takes time and just generally is a sign that MDE is a hot mess.
 
Hello! I'm checking into the Dolphin this Saturday and have a question about My Disney Experience — I was able to add my Dolphin reservation to MDE after I booked with no issues, but now for some reason the reservation has been un-linked and I can't seem to add it back (either says it can't find the reservation, or finds it but then gives me an error message when I try to add it). The reservation does still come up through Marriott fine, so I don't think there's been any actual changes to it, I think it's just a weird MDE glitch.

My question is: Is it worth dealing with the hassle of calling Disney to try and get it linked again? This is my first time staying at the Swalphin since MDE started, and I'm not sure how much of a benefit it is to have the reservation on MDE this close, since I already have my FP+ booked and obviously won't need it for things like charging to the room, etc. like you do at a Disney resort. Would it be helpful to have it linked for Extra Magic Hours, or can I just show my room key? I'm doing one night at POFQ at the end of my trip, so I do have one resort reservation linked to my account already.

Thanks!
I would call and get this fixed. I assume your FP+ choices are still there? That would be my biggest worry.
 
Thanks! I did end up calling and apparently the Disney agent couldn't link the reservation either, so now they're on the phone with the Dolphin trying to figure it out. :confused3 Fingers crossed!

All my FP+ choices are still on MDE, but I got an alert saying one of them could be cancelled (I'm guessing because of whatever this issue is). The Disney agent I talked to said she'd make a note to make sure nothing got cancelled though, so I'm hoping that shouldn't be an issue regardless of however this turns out.
 
I'd recommend the Sheraton Lake Buena Vista. Have stayed there many times over the past few years. The location is great as its a very short car ride, or a couple dollar Uber ride to Disney Springs. There are also a lot of restaurants within walking distance, we usually spend a lot of time at the Millers Ale House across the street.
Thank you! We actually stayed at Sheraton LBV before and did not have a good experience. Maybe it was just a one off when we were there.
 
How important is the 60 day FastPass window? If it's not a big deal or you have APs I'd suggest checking out either the SpringHill Suites or TownePlace Suites Orlando at Flamingo Crossings, they are sister resorts. Some good reviews, they are not located in the mega cluster over by Disney Springs, they are over closer to Animal Kingdom. I have a night before my wife arrives and we go to POFQ and I'm planning on a night here.
We usually have APs so 60 days isn’t that big of a deal for us. My points stays are more of a bonus trip for us:)
 
How important is the 60 day FastPass window? If it's not a big deal or you have APs I'd suggest checking out either the SpringHill Suites or TownePlace Suites Orlando at Flamingo Crossings, they are sister resorts. Some good reviews, they are not located in the mega cluster over by Disney Springs, they are over closer to Animal Kingdom. I have a night before my wife arrives and we go to POFQ and I'm planning on a night here.

I don’t know if it is a good use of points and it’s certainly not Swolphin level “resort-wise”, but we really enjoyed a couple of stays at the Towneplace Suites at Flamingo Crossings and I recommend it especially if you have a car. Here’s my full review: https://www.disboards.com/threads/towneplace-suites-by-marriott-flamingo-crossings-review.3713125/

I'd recommend the Sheraton Lake Buena Vista. Have stayed there many times over the past few years. The location is great as its a very short car ride, or a couple dollar Uber ride to Disney Springs. There are also a lot of restaurants within walking distance, we usually spend a lot of time at the Millers Ale House across the street.

Thank you all for your replies! I'm having a really difficult time replying and reading on the boards because I'm getting "you won an iphone" type ads constantly whenever I click on a link.

I've looked on the tech help boards but can't find a solution. Is anyone else having these issues? Anyone know of a solution?
 

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