Transfering Call to DLP

Discussion in 'Disneyland Paris Trip Planning & Community Board' started by rmonty02, Sep 26, 2018.

  1. rmonty02

    rmonty02 Mouseketeer

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    Hi everyone...for those of you who have had luck with this...I called the WDW line to assist with transferring call to DLP, as was suggested on this thread. After calling WDW and being directed to Disneyland California line (she did not quite get I meant Paris), then calling DL California and cast member said they could not transfer international call. I called back to WDW to see if another agent would transfer to DLP, he also stated he couldn't transfer international call right now. Any other insight you guys can offer? Should I try again at a different time of day? (Just asking before I make an international call). TIA :)
     
  2. cazspence

    cazspence Mouseketeer

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    Go on to an eu or Uk Disneyland Paris page and start a dummy booking. The call back option should appear?
     
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  4. rmonty02

    rmonty02 Mouseketeer

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    The call back prompt had a little UK flag for a UK number...maybe I'll try putting in my US number and see what happens, thanks!
     
  5. rmonty02

    rmonty02 Mouseketeer

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    Update-I was not able to have WDW transfer my call to DLP. Creating a booking on the UK to be able to use their call back feature, also did not work because it was only for UK numbers.
    My goal was trying to avoid having to pay for my booking in full which was only possible through a phone reservation...HOWEVER...the DLP online booking site advertised a payment option. As I was booking my reservation through the UK online site it allowed me to select a payment option by paying 15% at the time of booking with the balance due 60 days before time of arrival. Voilá!:cloud9: I'm booked and was sent a link to make future payments. Thanks for your responding cazspence:flower3:
     
  6. Shanti

    Shanti Momketeer

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    It worked for me back in June. I pretended to be clueless & just told them that I was trying to reach Disneyland Paris. That's just a bit different from calling and stating right off the bat that you expect them to transfer a call to Paris. My other tip is to call the resort booking line (choose the option for wanting to book a new reservation), not the general customer service line. I was able to do this 3 times in June with no issues. Also make sure you call at a time when the DLP line will be open (they're in a very different time zone).
     
    Last edited: Oct 2, 2018
    rmonty02 likes this.
  7. Savannah7

    Savannah7 Earning My Ears

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    It worked for me today! I called Walt Disney World from Canada since I have free calls to the US. I told the automated system what I wanted and she replied that she would transfer me to Disneyland Paris. The hold music changed to British. When the agent answered in English I told her that I wanted to book an offer on the German site. She said that she would transfer me to their German division. The next agent answered in German, but spoke English fluently. I was able to book the offer. Confirmation was emailed to me, although it is in German.
     
    finchy3 and BadPinkTink like this.

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