They have very friendly people that work there. Your dog must have all of its shots and you must bring proof. It is very clean but it is just like crating your dog. There are no runs for them. They will feed and give your dog water for you as long as it doesn't try to bite them then you will be required to feed it. You are also required to walk it at least twice a day. They do keep record of how many times you walk your pet. We have a doberman and a miniture daschund that we put together in one cage (the size of a large crate). There is no discount for putting them together. We put them together because the doberman can't sleep without the little one.
The kennel also has a dog wash area for you to bathe your dog if needed.
The little dog has stayed in the kennel 28 times in the last 7 years and the doberman has stayed in the kennel 12 times in the last three years. And we have no complaints.