This is frustrating to hear, as of course I'll be trying to grab FPs on a Tuesday in a few weeks. I'd love to think they would do some work on the system before then but I'm not very hopeful.Tuesdays are worse, I have all but confirmed that via conversations with a couple of vacation planners. It sounds like to me they probably have some sort of automated batch job or script that runs on Tuesdays that is causing MDE to not function properly. It really should be an easy fix to figure it out if you have an experienced IT department, which at this point I am not sure Disney does. That or they are not being made aware of these issues.
Someone was *speculating* that Disney was running a batch process on Tuesdays. I disagree with that speculation for the reason you cite. Tuesdays break because that corresponds to a Saturday Check-in which is the busiest check-in date of the week. The system gets hammered with all those Saturday check-ins trying to book FP+ at once. In other words, no phantom process is needed to explain why Tuesdays are the worst.This is frustrating to hear, as of course I'll be trying to grab FPs on a Tuesday in a few weeks. I'd love to think they would do some work on the system before then but I'm not very hopeful.
Our check in day is a Saturday. I know Disney is busy with people coming and going every day but I would guess that Saturday is one of the busier check in days. So 60 days before any Saturday is a Tuesday. Why then would they decide to run something on THAT day that it would make the system run improperly?!?
Just venting I guess.....
Based on our recent 2 week trip, you were better off leaving for both quality and $$$$.we were just there and the app was beyond useless. I needed a bathroom. Normally I'd open the app and see where it was.
Nope. Then I realized how hard it was to find a cast member to ask.
We wanted to see what dinner reservations were open, couldn't get the app up. Left the park and went to Olive Garden just outside property. Good move Disney, you lost a $200 dinner party.....
The sad part is, it hasn't been sorted out for the last few years. Disney should be ashamed of themselves. Can't tell you how much time I spent on our vacation in August trying to deal with their Disney app that sucked on a daily basis.Unfortunately for me, my upcoming fastpass day is a Tuesday. I hope it's sorted by then!
Are you using the park Wi-Fi or cellular? I consistently find the park Wi-Fi is awful and leads to numerous timeouts that lead to errors in MDE. If you are not already, ditch the Wi-Fi and see if you fare better.I’m here now and the app and website are useless on my phone while in the parks. I spent an hour at the studios trying to book a dinner on Monday night. My daughter was here a few weeks ago and also had trouble with the app. I ended doing her additional fps from home because she could not get the app to work in the parks.
Thanks for the tip. I will use my data instead.Are you using the park Wi-Fi or cellular? I consistently find the park Wi-Fi is awful and leads to numerous timeouts that lead to errors in MDE. If you are not already, ditch the Wi-Fi and see if you fare better.
If these are brand-new tickets, you can switch the names around in your MDX account. They will have to use the corresponding MBs or tickets.We leave in 3 weeks and was hoping things would be better since these issues started popping up a long time ago. I have a ticket in with Disney IT because somehow between our fast pass day when everything was smooth to last week, my husband's and son's tickets got switched. While I'm sure Disney doesn't care that my 7 years old has an adult ticket, they do care that my husband now has a child ticket.
The IT ticket went in last Monday (as in over a week ago) and it's still incorrect. Not sure if I should call back again or give it a couple more days. They did say that IT was so swamped that they were basically fixing immediate issues only and backlogging anything that could wait. I just don't want to get there and spend 2 hours at the resort front desk while they try to fix it.
They aren't and we already received the magic bands. After an hour and a half, they fixed the back-end "real" tickets, but MDX still shows the messed up ones. Apparently that's the case in most of the "glitches" - in reality they are OK, but MDX doesn't reflect reality and that's why it's a tech mess.If these are brand-new tickets, you can switch the names around in your MDX account. They will have to use the corresponding MBs or tickets.