We just returned from a one night stay at the
Disneyland Hotel. From start to finish, the service of every cast member we encountered was top notch. We checked in early Monday morning, and the CM at the desk helped me decide on a tower and found us a wonderful room in the Adventure Tower with a fantastic view of the pool. He really went above and beyond to make sure our first experience was excellent. We spent most of Monday at Disneyland, and while my husband got cleaned up and checked work emails, my mom and I took the kids to Trader Sam’s. Our server was wonderful, the drinks and appetizers delicious, the dole whips perfect, and the atmosphere SO MUCH FUN.
Two incidents have made me a fan for life... I left my Malificent Minnie ears on the table. When I went back less than an hour later, they were nowhere to be found and hadn’t been turned in. I was sad because I bought these years ago at WDW and they’re unique. So an hour later as we are called for our table at Goofy’s Kitchen, a CM comes running up with my ears! They’d been found at TS, and a cast member personally delivered them to me at dinner. I couldn’t believe it. Apparently we had issues leaving things because we left 3 items in our room. After completing the online form, a cast member from the DLH list and found called me this morning confirming everything and told me she was putting our items in the mail. Such excellent service!
I fell in love with the DLH. I love the classic Disney music they play around the grounds, the retro tiki vibe, the special haunted mansion effects in the fantasy tower, the special trick or treating for hotel guests, and most of all the amazing cast members at the hotel. We are locals from San Diego, and staying here every trip isn’t possible, as we come too frequently, but the DLH will always have my heart and I can’t wait to splurge on a longer stay for my bday in April!
Just had to share my thoughts... if you’re thinking of booking the DLH, just do it! It’s awesome. Even the other guests were all friendly and upbeat!