Survey

only1my

Earning My Ears
Joined
Aug 16, 2019
I just recently did a survey pertaining to the Customer Service Rep regarding the service I was rendered. Because I am at work
I was distracted an accidentally hit the response #1 (for least) when it should have been a 5. I am praying a supervisor or Manager
reads this and correct it. The young man was awesome and professional and so patient with me. Thanking a Manager in advance
Myra Foley
 

lovetoscrap

Sees tag fairy posts that aren't there.
Moderator
Joined
Feb 15, 2003
What company was this survey for?
This board has no affiliation with the Walt Disney Company so there is nothing we can do to assist with this.
 

Wild4Walt

DIS Veteran
Joined
Jul 28, 2008
Unfortunately, once the survey is ended it can't be changed or updated. If you did hang up before the survey was complete it does stop it and from what I understand it does not log that survey since it's not complete.

If you have the cast members name that you were working with you can send a compliment on Twitter to @WDWToday and include #castcompliment or email at Guest.Services@DisneyWorld.com.
 

BrianL

Doom Buggy Driver
Joined
Jul 24, 2013
Was this a phone survey or online? I used to work in market research and we did look out for surveys where the respondent went down one side completely or where their rating didn't match their comments. It was easy enough to correct or to throw it out. Try not to worry in any case - one survey will usually not have much impact on overall numbers and something with extreme answers would be seen as an anomaly and heavily discounted.
 


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