Supershuttle/Carousel Inn/Anabella Review

vascubaguy

DIS Veteran
Joined
Apr 25, 2005
Ok, we arrived at LAX right on time (around noon). We didn't check luggage so we went directly to the SuperShuttle check-in area. Let me just say... it was a chaotic MESS! I mean you have to go across 3 lanes of traffic to get to a curb where the shuttles pickup. There were probably 50-60 people standing there at the Super Shuttle area waiting. The guy with the clipboard was just rude. People were coming up to him to check-in and he would ask where are you going. They would tell them their last name and where they were going and he would just say, "I don't need your name". When a van would pull up, he would just yell out, Anaheim party of 2! Finally one of the drivers got out that was going to the Disneyland area and he asked me where we were going and he got us on his van. Took about 25 minutes. The guy was booking it and we were the third stop to get dropped off at the Carousel Inn. That took about an hour.

Well, we go in to check-in at the Carousel which we were excited about because it was really close to the cross-walk, McDonalds, Mimi's, IHOP, and Denny's! We thought we were set. When I tell them my name at check-in, the guy asks me to hold on and he goes back and gets the Assistant manager. When she came out... I just knew it was bad news. She told me they had overbooked the hotel and didn't have any rooms available. I tried to remain calm and politely mentioned that I booked this room almost 5 months ago and you are telling me NOW that after flying 6 hours across country that I don't have a room!!! Then she told me that they were able to find accommodations for us over at the Anabella Hotel over on Katella Avenue and would be the same rate. Again, I told her I didn't want to stay that far away because we had not planned or budgeted for other ground transportation since we were staying right across the street! She just says she's sorry and will pay for 1 night of our stay and cover a taxi ride over to the other hotel. After a few minutes I finally just said that I guess we have no choice, so we got in a taxi and headed over.

We arrived at the Anabella Hotel which was much larger and nicer looking than the Carousel. When we checked in our room wasn't ready so we checked our luggage with the bell hop and decided to walk over to Disneyland. We used the DCA side entrance to the parking lot, but the trams weren't running so we ended up walking all the way back to Harbour Blvd and around to the Entrance area. That took about 25 minutes.

We finally figured out that we could walk thru Downtown Disney to the Grand Californian and go down Disneyland Drive back to Katella and the Anabella was right there, so that cut it down to about a 15 minute walk.

They were supposed to call us to let us know when the room was ready, but they didn't. So we just stayed at Disney until it closed at 8pm. When we walked back over our room was, of course, ready. Oh, at the Anabella they offer a free breakfast buffet at the Tangariene Grill & Patio. The food was ok... nothing to rave about. Anyway, the room was nice and clean, but took a minute to figure out you had to put the card in the light switch at the door to get the bathroom light and heat/ac to turn on (all the other lights worked without it in). We had 1 queen bed and then a 2nd bedroom that had a daybed with TV. The room had a microfridge but not microwave. The bed was pretty comfy too. (I'd post a pic, but I didn't think to take a picture of the room!).

For those that do stay over at the Anabella or on Katella, whatever you do, DO NOT go eat at a place called Tiffy's!!!! That was the absolute WORST food I have ever had. I wasn't really that hungry but go the fried chicken special. The oil they used must have been days or weeks old. The chicken was just gross (I even tried a bite from 2 different pieces, a leg and a breast). It was overcooked and rubbery... yuk. The fries had that same old oil taste. The broccoli was ok but had no seasoning. The only thing that was decent about the meal was the split pea soup. That soup is also the only part that I ate (other than the 2 bites of the chicken and 2 french fries). The waitress never said a word just came and got the plate full of food and took it away. When she brought the bill I thought that she might have taken it off the bill, but she hadn't. So when she came back I was going to ask that she take it off and only charge me for the soup because the rest of it wasn't edible. We waited about 10 minutes and she didn't come back. So, I figured that if she took the cost of the chicken off the ticket, then added the soup, and then add in the normal 15-20% tip I would leave that it would have been about the same as just paying the total on the bill. So, I paid the bill and didn't include any additional for tip. (I blame this on the Carousel too... because if they hadn't forced us to move, we would have eaten at Mimi's that night!!!!).

I'll do a better "trip report" later, but just another note about the Carousel Inn. On the 2nd day when we got back to our room at the Anabella after spending the day at the parks, we found a Ottis Spunkmire bag with a few cookies and a note from the Asst Manager at the Carousel Inn apologizing again. Although it was a nice gesture, my feet still don't thank them!
 
You are the second person I've heard of recently that was bumped from the Carousel Inn! Now I'm really nervous about our Thanksgiving week reservation! Its been paid for since February, but with two rooms reserved and arriving on a Saturday, I'm nervous. I think I may call tomorrow and speak to a manager. Our oldest daughter uses a wheelchair, so we really need the conveinence of a hotel across the street from the park.

I'm really happy to hear that other than the hotel/restaurant fiasco everything went well.
 
Yikes. That sucks that you were bumped. I'd be really irritated as well.
 
We leave in 10 days and we are staying at the Carousel. We have 4 rooms booked. I am now really nervous after reading this thread. Should I call them and double check on our rooms?

Tracie
 
Hey I wanted to THANK YOU for posting this. I had a very nice talk to the manager of the Carousel Inn today about our upcoming trip. She was very nice and went ahead and assigned us our room already (we don't arrive til Nov 19) and upgraded us to a two bedroom suite since none of the adjoining regular rooms were in the area of the the hotel with elevator access(our daughter uses a wheelchair)

I knew there was a reason for being anal-retentive about every detail of our trip. I would've hated to get there and end up in rooms that didn't work for our family.
 
I've been very dissappointed lately to read all the problems people have had with the Carousel. It is my favorite offsite hotel in the area and always my first choice. I have never had any problem with it. I'll be there on Thursday and sure hope I don't get bumped. I've stayed at the Anabella, but don't really care for it, especially the farther walk and no breakfast. The OP mentioned a free breakfast at Anabella, but in the past that has only been for guests in the concierge rooms. Not sure if they changed that or not. Or maybe they offer it to the bumped guests??
 
goofy370 said:
We leave in 10 days and we are staying at the Carousel. We have 4 rooms booked. I am now really nervous after reading this thread. Should I call them and double check on our rooms?

Tracie



it's good advice to always call before you leave to confirm no matter where you are staying.
 
got2travel said:
I've been very dissappointed lately to read all the problems people have had with the Carousel. It is my favorite offsite hotel in the area and always my first choice. I have never had any problem with it. I'll be there on Thursday and sure hope I don't get bumped. I've stayed at the Anabella, but don't really care for it, especially the farther walk and no breakfast. The OP mentioned a free breakfast at Anabella, but in the past that has only been for guests in the concierge rooms. Not sure if they changed that or not. Or maybe they offer it to the bumped guests??

Now that I think about it, I doubt the breakfast is normally free because it was never crowded when we went in there. And one morning they did seat us in the "club" section, so maybe they just gave it to us for free because we were expecting a free continental breakfast at the Carousel and the Carousel picked up the tab...

Hopefully the next time we go (2007 or 2008) a DVC will be there and I won't have to worry about booking a hotel somewhere.
 
I stopped using Supershuttle years ago and started using 'Airport Bus' again. I've had some pretty bad trips with SS, including a van with a door that wouldn't close, the two hour scenic tour of LA neighbourhoods as we drop off guests, and the driver who yelled at me that my $2 tip (I had NO bags at all) was insufficient.

I never used to like the scheduled departure times of Airport Bus, but it usually ends up being faster and less of a headache...

But thanks for the review!!
 

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