You're not alone. I ordered my 2 pins at the Tatooine shop on May 5th, and have seen no sign of them. I'm going to dig out my receipt and shipping form tomorrow. If the pins don't show up by Wednesday, I'm going to telephone WDW merchandising. It's a bit puzzling that the pins have been available in the store for over two weeks now, but that the shipping of pre-orders apparently hasn't started yet...