Room deposit glitch

[Captainkidd76]

Last week I booked our room at PBH for Labor Day weekend. I noticed the charge wasn't appearing on my credit card statement after 4 days, which is highly unusual for Universal. Anyways, I called to switch to RPR after an AP rate came out. I was put on hold as the agent looked into the refund for the original reservation. She came back and told me there was a glitch and the card was never charged. I gave her the card again for the new deposit. Here's where it gets weird. I requested the online form to make a payment and paid the balance off. That charge showed up literally within 2 hours, but still, no charge for the deposit amount. Worst case is I'll just owe that amount upon check in, however, I can see this causing confusion for other people this happens to.

 

[georgina]

I reserved a room last week and it took several days for the charge to show up on my card. I was surprised but it did eventually show up. It is still listed as 'pending' although several other charges I made that day have been processed. I know with some of my cards they are listed as pending and then they disappear for a day or two before they show up again as a charge.

I would be curious to know if/when your deposit does show up.

 

[Captainkidd76]

I reserved a room last week and it took several days for the charge to show up on my card. I was surprised but it did eventually show up. It is still listed as 'pending' although several other charges I made that day have been processed. I know with some of my cards they are listed as pending and then they disappear for a day or two before they show up again as a charge.

I would be curious to know if/when your deposit does show up.

That's the even weirder part - Deposit isn't even listed as pending. Just not there.

 

[UOAP]

Last week I booked our room at PBH for Labor Day weekend. I noticed the charge wasn't appearing on my credit card statement after 4 days, which is highly unusual for Universal. Anyways, I called to switch to RPR after an AP rate came out. I was put on hold as the agent looked into the refund for the original reservation. She came back and told me there was a glitch and the card was never charged. I gave her the card again for the new deposit. Here's where it gets weird. I requested the online form to make a payment and paid the balance off. That charge showed up literally within 2 hours, but still, no charge for the deposit amount. Worst case is I'll just owe that amount upon check in, however, I can see this causing confusion for other people this happens to.

It took several days for my card to be charged for the deposit as well.