Chris Hamm
butterflyology
- Joined
- Mar 21, 2019
Pete's video about poor customer service (at the Grand Floridian) is really hitting home with me right now. One of my take aways from his post was that there need to be consequences for bad service.
I love Tiki Bars, collect mugs, and love Trader Sam's. The Grog Grotto was sold out of mugs each of the last six trips I made to WDW. Last week my wife and I stayed at the Poly and on Friday night two skippers told me that mugs would be available Saturday. Our original flight home would have prevented us from going to the GG so I changed our flights in hopes of getting mugs. Mugs were not released on Saturday (they were released on Monday).
I took the word of two skippers, changed my flights and came up empty. I wrote the manager of the Poly and WDW and have not heard back after four business days.
Taking away money from WDW and telling them why is the best response I can think of. I cancelled a 4-night trip in December and told the CM that helped me the reason why I cancelled.
How do you respond to bad customer service?
I love Tiki Bars, collect mugs, and love Trader Sam's. The Grog Grotto was sold out of mugs each of the last six trips I made to WDW. Last week my wife and I stayed at the Poly and on Friday night two skippers told me that mugs would be available Saturday. Our original flight home would have prevented us from going to the GG so I changed our flights in hopes of getting mugs. Mugs were not released on Saturday (they were released on Monday).
I took the word of two skippers, changed my flights and came up empty. I wrote the manager of the Poly and WDW and have not heard back after four business days.
Taking away money from WDW and telling them why is the best response I can think of. I cancelled a 4-night trip in December and told the CM that helped me the reason why I cancelled.
How do you respond to bad customer service?