Resort Change by Disney

Bjn10

Mouseketeer
Joined
May 13, 2020
I don't think they would confirm if your resort is closed no? maybe that happens when you confirm the computer or rep would assign you to that new hotel and offer you some price of a difference (this is my assumption) maybe give it to you gratis or discounted too.
I think they are really trying to tell people you will have a reservation spot but it won’t be of your choice like your stay at CBR gets changed to POP and you get a refund but have no say in the Change also you could go form ASM to AKL
 

reliev

Mouseketeer
Joined
Jul 15, 2019
I think they are really trying to tell people you will have a reservation spot but it won’t be of your choice like your stay at CBR gets changed to POP and you get a refund but have no say in the Change also you could go form ASM to AKL
that would be a heck of an upgrade :)
But that is a good point I wonder if its a resort you didn't want you could then cancel sort of thing.
 


snugglebug

DIS Veteran
Joined
Dec 9, 2001
So, going by that, I see no reason for Disney to have canceled my reservation. The only thing I can come up with is that they saw a room that sleeps 5 with only 2 people in it and canceled to move someone else into it. Or, TA did indeed cancel it. It was in my MDE, Disney had a way to contact me. I'm still pretty sad lol
 
  • Best Aunt

    "That's the best-est present ever!"
    Joined
    May 1, 2009
    wait so they are going to take my club room at poly and upgrade/move me to a dvc club room is that what you mean?
    I doubt it. The only DVC club level rooms are at AKL Jambo. Jambo is the only DVC resort that is not expected to open with the rest of them.
    Maybe everybody here knows this, but if you are going to accept an offer to be moved to a DVC room, please be sure you know what the bed configuration is for the new room. DVC sleep surfaces are not necessarily beds. Could be a sofabed, a sleep chair, or a bed that pulls down from the wall. Sizes of the sleeping surfaces also vary.

    As PP said, the only DVC Club Level is 5 studios and 5 one-bedrooms at Animal Kingdom Lodge’s Jambo House.
     

    reliev

    Mouseketeer
    Joined
    Jul 15, 2019
    Maybe everybody here knows this, but if you are going to accept an offer to be moved to a DVC room, please be sure you know what the bed configuration is for the new room. DVC sleep surfaces are not necessarily beds. Could be a sofabed, a sleep chair, or a bed that pulls down from the wall. Sizes of the sleeping surfaces also vary.

    As PP said, the only DVC Club Level is 5 studios and 5 one-bedrooms at Animal Kingdom Lodge’s Jambo House.
    good to know thanks ill do that with my follow up email with my dreams agent.
     

    Sandisw

    DVC Forums
    Moderator
    Joined
    Nov 15, 2008
    wait so they are going to take my club room at poly and upgrade/move me to a dvc club room is that what you mean?
    CL is not being offered, If you are at Poly before July 4th but after June 22nd, and you want to keep your trip, they will move you somewhere in DVC...but you’d have no choice where.
     

    reliev

    Mouseketeer
    Joined
    Jul 15, 2019
    CL is not being offered, If you are at Poly before July 4th but after June 22nd, and you want to keep your trip, they will move you somewhere in DVC...but you’d have no choice where.
    yeah I get that I just paid more for it so Im curious about a refund for that portion.
    If its not the poly can I deny it or you are saying I might not have a choice? if not I may take my money back lol
     
  • xerowave

    Earning My Ears
    Joined
    May 23, 2020
    I have a question and don’t know if I missed it earlier in the thread or it hasn’t been asked. I booked a room through expedia at Grand Destino tower during the week of September 20-27. As I understand it, the NBA is probably going to be using that resort there during those dates. I have the reservation linked on MDE, have added park tickets, and mickey’s not so scary tickets. Would I be moved, or because technically it’s a third party booking will it be handled differently?
     

    Sandisw

    DVC Forums
    Moderator
    Joined
    Nov 15, 2008
    ok but I can't remember the premium I paid for the club I assume they give me a credit or something no?
    I think you will be moved to a room of equivalent value and not necessarily refunded...but, unless you decide you are still going without parks open, you won’t know until you confirm and see where they send you and if it includes a refund.

    Of course, if you are not happy of where you are going, then you cancel.
     

    reliev

    Mouseketeer
    Joined
    Jul 15, 2019
    I have a question and don’t know if I missed it earlier in the thread or it hasn’t been asked. I booked a room through expedia at Grand Destino tower during the week of September 20-27. As I understand it, the NBA is probably going to be using that resort there during those dates. I have the reservation linked on MDE, have added park tickets, and mickey’s not so scary tickets. Would I be moved, or because technically it’s a third party booking will it be handled differently?
    I would guess the later but once NBA announces it I'm sure they will reach out? at least I think so. Was the price that much cheaper on Expedia?
     

    reliev

    Mouseketeer
    Joined
    Jul 15, 2019
    I think you will be moved to a room of equivalent value and not necessarily refunded...but, unless you decide you are still going without parks open, you won’t know until you confirm and see where they send you.

    Of course, if you are not happy of where you are going, then you cancel.
    yeah I just paid I want to say 20% more to get the amenities if that makes sense well see what my TA says I guess.
     
  • xerowave

    Earning My Ears
    Joined
    May 23, 2020
    I would guess the later but once NBA announces it I'm sure they will reach out? at least I think so. Was the price that much cheaper on Expedia?
    I don’t recall the specific difference, but it was a considerable difference.
     

    wendow

    We create happiness.
    Joined
    Feb 11, 2012
    So, going by that, I see no reason for Disney to have canceled my reservation. The only thing I can come up with is that they saw a room that sleeps 5 with only 2 people in it and canceled to move someone else into it. Or, TA did indeed cancel it. It was in my MDE, Disney had a way to contact me. I'm still pretty sad lol
    I’m sad for you 😕 I don’t understand why you were just outright cancelled.
     

    pangyal

    #TeamSven
    Joined
    Jul 26, 2014
    Can anyone who has been in touch with a TA maybe clarify whether the amenities they’re talking about missing (especially club level) are supposed to be unavailable during the June 22-July 4 period, or is this for all bookings going forward for an indeterminate amount of time?
     

    aweehughes

    Mouseketeer
    Joined
    Sep 13, 2018
    Can anyone who has been in touch with a TA maybe clarify whether the amenities they’re talking about missing (especially club level) are supposed to be unavailable during the June 22-July 4 period, or is this for all bookings going forward for an indeterminate amount of time?
    All bookings moving forward until they announce otherwise.
     

    reliev

    Mouseketeer
    Joined
    Jul 15, 2019
    All bookings moving forward until they announce otherwise.
    I think they also meant things like restaurant lists pools etc I think we still need to wait and see or is there another magical information we can pick your brains over and thanks to everyone who has helped on this thread really appreciate it.
     

    Welsh_Dragon

    DIS Veteran
    Joined
    Feb 23, 2019
    So, going by that, I see no reason for Disney to have canceled my reservation. The only thing I can come up with is that they saw a room that sleeps 5 with only 2 people in it and canceled to move someone else into it. Or, TA did indeed cancel it. It was in my MDE, Disney had a way to contact me. I'm still pretty sad lol
    I can’t work out why my reservation was cancelled either. Still no communication from WDW about it.
     

    cakebaker

    DIS Veteran
    Joined
    Jun 27, 2013
    So, going by that, I see no reason for Disney to have canceled my reservation. The only thing I can come up with is that they saw a room that sleeps 5 with only 2 people in it and canceled to move someone else into it. Or, TA did indeed cancel it. It was in my MDE, Disney had a way to contact me. I'm still pretty sad lol
    I am so sorry for both of you that had your reservations cancelled. Much as I think Disney has done things wrong, I don’t think they would’ve ever done that. I’d be looking at your TA. It sure sounds like they screwed up. Fingers crossed for you that Disney makes it right.
     

    SarahC97

    DIS Veteran
    Joined
    Oct 22, 2016
    Well, this still leaves me wondering about my non-DVC deluxe reservation at the end of July...I'm feeling very confused about all this.
     





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