MissTravel
Earning My Ears
- Joined
- May 19, 2020
I would definitely file a dispute with your credit card company if I were in your shoes. You cancelled because they were not acting in your best interest. It's worth a shot. And I'd fight them if they tried to deny the dispute.
Any issues they may have with their vendors isn't your concern. You need to feed your family and put clothes on your back, so you need to preserve and protect your capital.
I think realistically if the vendors have a reasonable expectation that this company will book with them again they will refund their money. Especially if it's a big US company.
I believe many frequent travelers, myself included, are taking note of how companies are treating their customers during these unprecedented times. The companies that act as "heroes" I won't hesitate to use again (Hilton, Chase travel portal, Air Canada, Tours by Locals) and those acting like "zeroes" (looking at you WestJet, Scott Dunn, Quark) will never see my business again. On the fence about British Airways since they took over 2 months to refund me $864.00, but since I have over 350,000 Avios with them I'll definitely use them again.
I think I am not ready to burn my bridges with this travel company. They didn't completely stiff me -- I think contractually they could have. They are trying to work with me, and I have not been the easiest client to deal with over this. I believe the partial credit may have been a compromise between the money managers and the agents with whom I worked directly and had a working relationship -- a compromise between financial viability and losing repeat business.